Raleigh,NC,USA Concierge-Apply Now!($14-$18/hr) | Hiring

Waltonwood is a leading provider of senior living communities dedicated to offering exceptional care and a fulfilling lifestyle for our residents. With a strong commitment to quality service, Waltonwood fosters warm, welcoming environments where residents can enjoy comfort, companionship, and support. As a reputable organization in the senior living sector, Waltonwood is known for creating vibrant communities that prioritize resident safety and well-being while promoting independence. Each community is staffed with compassionate professionals who focus on delivering personalized care and building meaningful relationships with residents and their families. Within these thriving communities, the Administrative Department plays a crucial role in ensuring that daily operations run seamlessly. This team coordinates efforts across various departments and acts as advocates for resident satisfaction and safety. The department thrives on teamwork, diligent customer service, and effective communication to solve any challenges that arise while maintaining a positive atmosphere. The Concierge position at Waltonwood is central to maintaining the community's exceptional standards of hospitality and administrative support. Concierges serve as the first and last impression for visitors, residents, and staff, delivering top-tier customer service in every interaction. This role involves greeting and directing residents and visitors, managing internal and external communication through phone calls, and responding to a wide range of inquiries and requests. Importantly, Concierges also carry out administrative and clerical support tasks for community leadership while enforcing safety, security, and emergency procedures to ensure everyone’s well-being. Beyond administrative duties, Waltonwood Concierges are the social heart of their communities. They forge strong bonds with residents and their families by engaging positively in daily interactions, contributing to the overall comfort and quality of the community. This role requires a blend of professionalism, empathy, and organizational aptitude to manage various responsibilities such as resident charge collection, roster updates, front desk management, and supporting department heads and executive staff. At Waltonwood, employees are valued as essential team members who contribute to the community’s success and the happiness of its residents. The company places high importance on punctuality, teamwork, and a willingness to assist beyond typical job tasks. New associates and residents are welcomed warmly, reflecting the caring spirit Waltonwood embodies. Working as a Concierge here means being part of a supportive team dedicated to enriching the lives of seniors, ensuring they feel safe, respected, and at home every day.

• proficiency with Microsoft Office and other computer applications
• knowledge of multiple phone line operations and proper phone etiquette
• a minimum of 6 months of customer service and clerical experience preferred
• high school diploma or GED preferred
• strong communication and organization skills