Pollo Tropical seeks General Manager-Fort Myers/naples in Cape

Pollo Nation is a well-established and vibrant restaurant chain known for its commitment to delivering exceptional guest experiences through high-quality food and outstanding service. As a leader in the fast casual dining industry, Pollo Nation prides itself on fostering a positive and dynamic work environment where team members can grow professionally and contribute meaningfully to the company's success. The brand is synonymous with a festive atmosphere, community engagement, and operational excellence, aiming to ensure that every dining experience is memorable for guests. As an equal opportunity employer, Pollo Nation values diversity and inclusivity, ensuring a respectful workplace for all employees regardless of their background. The role in focus is the General Manager position, a key leadership role within Pollo Nation responsible for overseeing all daily operations of the restaurant. This position requires a dedicated individual who can uphold the highest standards in guest service, food safety, sanitation, and operational efficiency. The General Manager leads a team comprising of 2 to 4 managers or team leaders and 25 or more team members, driving performance that aligns with the company's sales, labor, and financial goals. This role is pivotal in shaping the guest experience, maintaining compliance with regulatory requirements, and fostering a high-performance culture through effective communication, coaching, and motivation. The General Manager at Pollo Nation is entrusted with business ownership mentality, needing to consistently meet or exceed targets related to sales, transactions, labor management, and EBITDA. Responsibilities include conducting daily prep and safety meetings, addressing any guest concerns promptly and professionally, hiring and developing team talent, and ensuring the restaurant's physical environment is clean, safe, and well-maintained. The role demands exceptional organizational skills, ability to make sound decisions under pressure, and an adaptable mindset open to change and continuous improvement. Working at Pollo Nation means becoming part of a community that values teamwork, dedication, and excellence. The company supports its management team with training, technology, and resources necessary for success. The physical work environment is temperature controlled with moderate noise levels, ensuring a comfortable workplace. Equipment such as computers, phones, calculators, and copiers are utilized regularly. Pollo Nation emphasizes safety and inclusivity within the workplace, encouraging immediate reporting of any incidents or injuries. In summary, the General Manager role at Pollo Nation offers a challenging and rewarding career opportunity within a flourishing restaurant brand. Successful candidates will bring strong leadership, operational expertise, and passion for delivering great food and service. They will be instrumental in driving the business forward while nurturing a motivated and customer-focused team.

• Completion of high school or GED
• 5 years in the restaurant industry
• 2 years as a General Manager or equivalent position
• Computer program literacy such as internal websites, Outlook, and HRIS systems
• ServSafe Certification
• Good verbal and written communication skills in English