Pembroke Pines,FL,USA-based Passenger Service Agent-English/spanish

Swissport is a global leader in aviation services, known for providing comprehensive Ground Handling, Cargo Handling, and Passenger Services to more than 300 million passengers annually. Operating across various locations worldwide, Swissport is committed to delivering consistent and tailor-made solutions aimed at enhancing the overall customer experience in the aviation industry. With a reputation built on reliability and efficiency, Swissport’s mission is to support airlines and airports by offering seamless, high-quality services that ensure safety, comfort, and responsiveness for all travelers. The company prides itself on its people, emphasizing core values such as Show You Care, Do the Right Things, and Win as a Team, which set it apart from competitors and build a work culture centered on integrity and collaboration. The role of Passenger Service Agent at Swissport is pivotal to the customer experience in the airport environment. This position requires an individual who is passionate about customer service and capable of performing various passenger-related tasks including reservations, ticketing, baggage handling, check-in, and assisting with special passenger needs such as those of unaccompanied minors, VIPs, and passengers requiring wheelchair assistance. The Passenger Service Agent acts as the face of Swissport for passengers and plays a critical role in ensuring smooth operations at the terminal and gate areas. The position also demands the ability to handle flight interruptions, reschedule affected passengers, manage boarding pass issuance, and facilitate navigation through Customs, Immigration, and Quarantine processes. This is a fast-paced role that requires excellent communication skills in both English and Spanish, alongside proficiency in airline-specific reservation and ticketing software. Swissport offers a competitive pay rate of 19.73 USD per hour for this position. Agents must be able to operate equipment such as jet ways and computer systems, while adhering strictly to all federal, state, municipal, airport authority, and carrier security requirements, as well as Swissport’s own standard operating procedures and policies. Successful candidates will be attentive to detail, self-motivated, and demonstrate a commitment to continuous improvement. Additionally, willingness to work in varying weather conditions and a valid Florida Driver’s License are essential for this role. Swissport fosters an inclusive workplace culture that supports diversity and equal opportunity for all employees. It actively encourages applications from qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Joining Swissport means becoming part of a team dedicated to connecting the world of aviation through excellent service, teamwork, and innovation. Visit their careers website to learn more about life at Swissport and explore opportunities to build a rewarding career in this dynamic aviation environment.

• High school diploma or GED equivalent
• Relevant work experience in customer service
• Excellent communication skills (written and verbal) in English and Spanish
• Ability to type and learn airline specific computer reservation/ticketing software
• Willingness to work in inclement weather
• Valid Florida Driver's License