Pei Wei Restaurant Shift Leader-Hospitality/Culinary

Pei Wei is a popular fast-casual restaurant chain known for its Asian-inspired dishes and commitment to delivering high-quality food with excellent customer service. Established as a trusted brand in the casual dining segment, Pei Wei emphasizes fresh ingredients, flavorful recipes, and a vibrant dining environment to cater to a diverse customer base that seeks quick yet memorable meal experiences. The company prides itself on fostering an energetic and supportive workplace culture where team members grow and advance professionally while contributing to the company’s ongoing success. Pei Wei restaurants are bustling hubs where efficiency, teamwork, and exceptional guest interactions combine to create a unique dining atmosphere. The role of the Shift Leader at Pei Wei is crucial for maintaining smooth restaurant operations and ensuring that both customer service and food preparation standards are consistently met. Shift Leaders work closely with management and team members, assuming responsibility for guiding, training, and motivating staff during their shifts. This position requires an individual capable of excelling in multiple facets of restaurant work—from front-of-house guest service to back-of-house kitchen execution. Shift Leaders at Pei Wei not only uphold safety and quality protocols but also manage administrative tasks such as scheduling, cash handling, and inventory control. Effective communication, leadership, and problem-solving skills are fundamental for success in this role. Shift Leaders are trained and certified in both Culinary and Front-of-the-House operations, enabling them to coach team members daily and maintain company standards. The position demands a proactive approach—leaders must be action-oriented and self-motivated, always looking for ways to enhance team performance and guest satisfaction. This role entails stepping up to lead the team in the absence of management, seamlessly handling operational duties outlined in the shift management checklist. Since the position involves frequent interaction with guests and staff, candidates must demonstrate professionalism, excellent communication, and a commitment to the Pei Wei brand values. Pei Wei offers a dynamic work environment where Shift Leaders are encouraged to develop their leadership abilities while contributing to the company's vibrant culture. The position requires physical stamina as it involves standing, walking, bending, and lifting during shifts. Attention to detail, especially regarding food safety certifications and health procedures, is mandatory. The ideal candidate is dedicated to fostering a positive experience for both guests and team members, managing employee relations sensitively, and driving operational excellence. Overall, this role serves as a stepping stone for potential future management opportunities within Pei Wei's expanding restaurant network.

• High school diploma or equivalent preferred
• 6 months shift lead experience for external candidates
• 4 months Pei Wei experience for internal candidates
• Certified food handler required
• Ability to stand and walk for periods of four to ten hours each shift
• Ability to reach, bend, balance, and transport objects weighing up to 30 lbs repeatedly during a shift
• Ability to hear with 100 percent accuracy with correction
• Ability to see at 20/20 vision with correction
• Effective communication skills
• Strong leadership capabilities
• Comfortable taking on challenges and working at an appropriate pace
• Commitment to customer service and team support