Patient Representative - Check Out - Quick Hire!

The Cardiac and Vascular Institute, located in Gainesville, Florida, is a dedicated cardiology practice committed to providing exceptional cardiovascular care to the residents of North Central Florida. With a strong reputation for quality service and patient-centered care, the institute has earned recognition as a GREAT PLACE TO WORK, reflecting its positive work environment and supportive culture. Established with a mission to improve heart health and vascular wellness, the institute offers comprehensive diagnostic, therapeutic, and preventive services to patients, leveraging the latest medical technology and a team of experienced healthcare professionals. This medical facility blends advanced cardiology expertise with compassionate patient interaction to foster better health outcomes in the community. We are currently seeking a Check-Out Receptionist to join our dynamic team and contribute to seamless patient experiences. The position is based in the Gainesville area with the zip code 32605 and is classified as a non-exempt role. The ideal candidate will play a crucial role in patient flow by managing check-out procedures and scheduling activities directly through the Intergy electronic health records system. This role involves creating and modifying patient appointment and testing schedules, verifying essential patient information, and updating medical records. It requires someone with excellent communication skills, the ability to remain calm under pressure, and a strong commitment to customer service. The Check-Out Receptionist will work at the check-out desk where patient interaction is constant, including answering questions about appointments and testing, assisting with scheduling and rescheduling, and providing accurate guidance to patients. Cross-training opportunities are available, allowing this individual to gain experience in scheduling and check-out functions, fostering professional growth within the institute. Beyond administrative duties, the position demands attention to detail and proficiency in operating office equipment such as computers and copiers. Familiarity with medical terminology and experience in healthcare settings are advantageous to effectively perform responsibilities. This role requires collaboration within the healthcare team as well as engagement in staff meetings, emphasizing the importance of effective interpersonal relationships. The workplace environment is primarily office-based, involving frequent telephone communications with patients, which may occasionally involve managing stressful scenarios or dealing with upset patients and emergency situations. The position demands physical and mental stamina to handle repetitive tasks, extended periods of sitting, and manual dexterity for keyboard and office equipment use. By joining The Cardiac and Vascular Institute, the Check-Out Receptionist will contribute significantly to delivering excellent patient care while benefiting from a recognized workplace committed to employee welfare and career development.

• High school diploma or equivalent
• Minimum one year experience in a health care setting
• Knowledge of medical terminology is desirable
• Experience with Intergy EHR is desirable
• Skill in operating a computer and copier
• Skill in screening and directing calls pleasantly and efficiently
• Skill in customer service and serving as clinic liaison
• Ability to speak clearly and concisely
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Ability to respond to stressful or emergency situations calmly and effectively