Patient Concierge - Orthopedics; Allentown/Whitehall

St. Luke's University Health Network is a renowned healthcare institution committed to providing exceptional medical services and compassionate care to the communities it serves. As a leading healthcare provider, St. Luke's prides itself on the skills, experience, and dedication of its employees, considering them the organization's most valuable asset. The network operates with an unwavering commitment to excellence by caring for the sick and injured, educating healthcare professionals such as physicians and nurses, and improving access to care regardless of a patient's financial situation. This dedication underscores St. Luke's mission to deliver high-quality healthcare, foster a patient-centric culture, and continuously enhance the patient experience through innovation and collaboration. The Patient Concierge role at St. Luke's is essential in embodying this mission by acting as a passionate advocate for patients, ensuring they receive exceptional service at every interaction. This position involves creating a welcoming and supportive environment that fosters a unique and positive patient experience. The Patient Concierge facilitates various practice-based administrative and patient support services, directly contributing to a smooth and efficient operational flow within the healthcare practice. Responsibilities include engaging patients with politeness and empathy, handling clerical tasks such as patient check-in, consent acquisition, registration, and payment processing, as well as educating patients on available digital tools like MyChart. Additionally, the role supports the healthcare team by managing communications and coordinating time-sensitive scheduling and clinical inquiries. This position demands a blend of administrative aptitude, strong communication skills, and a genuine commitment to patient care. The Patient Concierge plays a vital role in assisting patients through complex healthcare processes, reducing stress and confusion, and ensuring that every patient feels valued and heard. The role is physically active, requiring individuals to sit, stand, and walk for extended periods, manage light lifting, and engage with patients in various capacities including assisting those with mobility needs. Candidates with prior healthcare or customer service experience are preferred, and those who are detail-oriented, empathetic, and capable of multitasking in a fast-paced environment will find this role rewarding. St. Luke's offers a professional and supportive work environment where employees can grow and develop their skills in a setting that values quality-driven service and continuous improvement. By joining St. Luke's as a Patient Concierge, individuals become part of a dedicated team focused on making a tangible difference in patients' lives and supporting the overall health and well-being of the community. The employment type is typically full-time, with competitive salary and benefits offerings that include health and dental insurance, paid time off, and opportunities for professional growth. In joining St. Luke's University Health Network, you align yourself with an organization that champions diversity, equity, and inclusion, and where the commitment to patient care is paramount.

• High school graduate or equivalent
• Minimum one year practice-based experience or in a similar healthcare setting preferred
• Customer service experience preferred
• Ability to sit, stand, and walk for extended periods
• Ability to use fingers continually for computer entry and patient care
• Ability to lift up to 25 pounds occasionally
• Ability to push carts with supplies up to 30 pounds occasionally
• Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
• Ability to stoop, bend, and reach above shoulder level
• Ability to hear normal conversation and maintain good general, near, and peripheral vision