Passenger Service Lead - Tampa, FL

The company is a reputable organization operating in the passenger services sector, dedicated to providing high-quality support and efficient management for passenger service operations. With a commitment to safety, professionalism, and customer satisfaction, the company prides itself on maintaining a smooth operational flow and fostering strong relationships with carriers and staff alike. Known for its dynamic working environment, the organization seeks to empower its employees through ongoing training and clear communication while ensuring adherence to industry regulations and standards. The role of Passenger Services Supervisor is a pivotal position within the company, requiring a detail-oriented leader capable of coordinating, monitoring, and supporting the Passenger Services team. This role involves direct oversight of Passenger Service Agents ensuring they perform their duties professionally, safely, and efficiently. The Passenger Services Supervisor acts as a liaison between departments and external agencies to facilitate timely and safe operations. Furthermore, the supervisor will evaluate team performance, recommend training needs, and maintain accurate training records to ensure continuous staff development and high service standards. This position also entails key administrative responsibilities such as ordering supplies, improving staff procedures, and investigating operational issues or delays to maintain seamless service delivery. The successful candidate will play a vital role in maintaining staff morale and fostering open communication within the team. Flexibility to cover manpower shortages and assist as needed is essential, underscoring the dynamic nature of the role. This employment opportunity offers a chance to contribute actively to the growth and efficiency of passenger services within a well-established company, combining leadership, coordination, and operational excellence in a supportive workplace setting.

• Must be 18 years of age
• High school diploma, GED or equivalent work experience
• One year college certificate or technical school or six months related experience or equivalent
• Ability to supervise up to 10-15 passenger service agents
• Must pass pre-employment drug testing and physical
• Ability to safely lift up to 70 lbs
• Must maintain valid state driver’s license
• Ability to work flexible shifts including weekends and holidays