Palm Coast,FL,USA Job:Shift Leaders-Palm Coast,FL(Full-time) | Hiring

Dunkin' Donuts, a leading name in the quick-service restaurant industry, is renowned for its commitment to delivering high-quality coffee and baked goods combined with exceptional guest service. Operating in numerous locations globally, Dunkin' Donuts prides itself on fostering a team-oriented environment where employees work harmoniously to create a welcoming atmosphere for every guest. The company emphasizes operational excellence, guest satisfaction, and profitability, making it a sought-after employer for those looking to build a career in the fast-paced food service industry. The Shift Leader role at Dunkin' Donuts is pivotal in ensuring smooth daily operations by coaching and guiding Crew Members throughout their shifts. This position is responsible for upholding the brand's operational standards and helping maintain a positive team environment. Shift Leaders engage with employees regularly to communicate responsibilities, provide constructive feedback, and recognize achievements in a respectful manner. They effectively deploy team members to meet guest needs and service standards consistently. Additionally, Shift Leaders support training initiatives for Crew Members as directed by management and hold the team accountable for their performance during each shift. In this leadership position, the Shift Leader plays a critical role in maintaining operational excellence to enhance guest satisfaction. They set the highest priority on guest service, acting as role models by demonstrating exceptional customer care. The Shift Leader drives a sense of urgency among the Crew to meet guest demands promptly and resolve issues efficiently. They ensure adherence to systems, tools, and procedures, correcting any deficiencies proactively. Monitoring team performance is vital to ensure standards related to quality, service, and cleanliness are achieved throughout the shift. Part of their responsibility also includes completing required training such as ServSafe certification to uphold food safety and sanitation standards. Profitability is another crucial area under the Shift Leader's oversight. This role ensures that restaurant standards and marketing initiatives are executed correctly during the shift. The Shift Leader controls costs related to labor, food, and cash by following established systems and processes. Additionally, they monitor compliance with cleanliness, food safety, and security policies, reporting any equipment issues or performance concerns to the Restaurant Manager. Compliance with all brand and franchisee policies is mandatory, ensuring consistent and effective operations. Shift Leaders at Dunkin' Donuts are expected to bring a customer-focused mindset, passion for results, strong problem-solving skills, and effective team-building capabilities. The role requires strong communication skills and the ability to manage multiple priorities in a fast-paced environment. This full-time position offers an opportunity to develop leadership skills within a reputable and growing organization that values its employees and guests alike. With competitive compensation and a supportive work environment, the Shift Leader role is ideal for those looking to advance their career in restaurant management and operations.

• Must be at least 18 years of age where applicable
• Have a high school diploma or equivalent
• Possess math and writing skills
• Be able to fluently speak and read English
• Preferably have restaurant, retail, or supervisory experience
• Demonstrate competencies in guest focus, passion for results, problem solving, decision making, and team building