On-Call Concierge - Apply Now!

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Comprising over 1.3 million volunteers and a dedicated workforce, the organization strives to raise the bar every day through innovation, compassion, and commitment to cancer patients, survivors, and their families. Rooted in a culture of inclusivity and diverse backgrounds, the society emphasizes serving a broad range of communities to enhance health outcomes. With a mission deeply focused on saving lives, creating awareness, and supporting research, the American Cancer Society continually promotes a healthier tomorrow by fostering hope and delivering critical services. The organization is recognized for its comprehensive approach toward cancer care, including patient support, education, advocacy, and groundbreaking research funding. The Concierge position at Hope Lodge, located in Rochester, MN, plays a vital role as the frontline representative and ambassador for guests. This part-time role offers a unique opportunity to contribute directly to the comfort and well-being of guests who are often facing challenging circumstances related to cancer treatment. The Concierge is responsible for managing front desk operations with warmth, hospitality, and efficiency, ensuring every guest experiences a welcoming, supportive environment during their stay. From greeting guests and facilitating smooth check-in and check-out processes to providing detailed information about amenities and local attractions, the Concierge’s role extends beyond traditional hospitality duties. Furthermore, the position includes managing transportation logistics—coordinating timely pickups and drop-offs, driving guests to appointments safely, and maintaining vehicles to high standards of cleanliness and safety. The role demands excellent organizational skills, proactive problem-solving, and the ability to handle multiple responsibilities simultaneously within a fast-paced and emotionally sensitive setting. Additionally, the Concierge provides essential administrative support through managing communications, maintaining guest records, processing reservations, and supporting general office tasks. Safety and security are a crucial aspect of the role as well, requiring vigilance in monitoring the lobby area, implementing security protocols, and responding effectively to emergencies. This position requires flexibility regarding working hours, including availability on evenings, weekends, and holidays to meet diverse guest needs. The starting pay rate for this position is $18.59 per hour, with actual compensation varying based on experience, skills, and other relevant non-discriminatory factors. The American Cancer Society provides a supportive work environment with comprehensive benefits, including paid time off, medical and dental insurance, retirement plans, wellness programs, and opportunities for professional development. The Concierge role at Hope Lodge is not only a job but a calling to serve, offering the chance to make a tangible difference in the lives of cancer patients and their families through exceptional customer service and compassionate care.

• High school diploma or equivalent
• Previous experience in hospitality, guest services, or a related field
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in computer skills and reservation systems
• Ability to work flexible hours including evenings, weekends, and holidays
• Physical stamina for standing, walking, and lifting as required
• Ability to maintain a professional and friendly demeanor
• Valid driver's license and safe driving record for transportation duties