Now Hiring:Guest Service Representative-Gresham,OR in

Crowne Plaza Portland Downtown - Convention Center is a premier hotel located in the heart of Portland, Oregon, offering guests exceptional accommodations and services in a vibrant urban setting. Situated conveniently at 1441 NE 2nd Ave, this hotel is a part of the esteemed Hollander Hospitality group, which is renowned for its commitment to aligning people with their passion and delivering award-winning service. Hollander Hospitality emphasizes building a supportive and empowered team culture, continuously recognized for excellence in guest service and meetings. As industry leaders in hotel management, renovation, and operations, the Crowne Plaza Portland Downtown excels in providing memorable experiences to both business and leisure travelers through attentive service, comfortable amenities, and a friendly atmosphere. The Guest Service Representative position at Crowne Plaza Portland Downtown plays a vital role in upholding the hotel’s reputation for excellence by being the first point of contact for guests arriving, departing, or staying at the hotel. This role requires individuals who are dedicated to delivering outstanding customer service with professionalism, friendliness, and efficiency. The Guest Service Representative offers accurate and timely information and services to ensure guests’ needs are met and their stay is enjoyable. Additionally, the role occasionally involves assisting guests with porter and transportation services, enhancing the convenience and overall experience of the hotel stay. This position is available on a full-time or part-time basis with a variable schedule that includes weekends and holidays, reflecting the operational needs of the hotel. The pay rate ranges from $19.49 to $21.24 per hour, depending on experience. Working at Crowne Plaza Portland Downtown means joining a supportive team that values dependability, innovation, and guest satisfaction. Team members benefit from multiple perks, including paid time off, holiday pay, employee assistance programs, and opportunities for professional growth within a well-established hospitality group. The hotel fosters a welcoming environment where employees can thrive while contributing to the overall guest experience. This role is ideal for individuals who possess strong communication skills, the ability to multi-task under pressure, and a commitment to maintaining high standards of service and appearance. Physical requirements include the ability to stand for extended periods and handle moderate lifting. Ultimately, the Guest Service Representative ensures that every guest feels valued, supported, and enjoys a seamless visit to Portland's vibrant downtown area, making them an essential member of the Crowne Plaza team.

• High school diploma or equivalent
• At least one year experience providing customer service directly to the public
• Must possess a valid driver’s license and driving record that meets company requirements
• Ability to stand for up to 8 hours at a time
• Ability to grasp, see, crouch, lift, reach and perform repetitive motions
• Medium work strength to exert up to 50 pounds occasionally
• Availability to work variable schedule including weekends and holidays