Night Auditor Reception Concierge - Apply Now!

HRI Hospitality is a distinguished company specializing in hotel ownership and management with a remarkable reputation for restoring properties to their former glory and developing new build projects that become vibrant centers in urban communities. With a diverse portfolio of brands situated in exciting locations, HRI Hospitality is committed to providing warm welcomes and creating unforgettable experiences for guests, making it a prime destination for professionals seeking to grow their careers in the hospitality industry. The company embraces innovation and tradition, combining heritage and modern luxury to enhance guest experiences across all their properties. One of HRI Hospitality's notable properties is Maison Metier, located just steps from New Orleans' Magazine Street in the dynamic Warehouse District. This eclectic neighborhood is renowned for its mix of galleries, boutiques, and restaurants and is conveniently close to major attractions such as the National WWII Museum and the French Quarter. Maison Metier offers stunning decor paired with exceptional location benefits, providing guests seamless access to the city’s cultural and entertainment hotspots while blending heritage, culture, and modern luxury into a uniquely memorable stay. The Night Audit Reception Concierge role at Maison Metier is essential in maintaining high standards of guest service during the overnight shift. This position is responsible for processing all guest check-ins and check-outs with accuracy and professionalism, confirming reservations, assigning rooms, and handling the issuance and activation of room keys according to property policies. The role requires managing all payment types, including room charges, cash, checks, debit, or credit cards, and ensuring that transactions are processed correctly to support the hotel's accounting requirements. In addition to guest transactions, the Night Audit Reception Concierge handles incoming guest calls, messages, and requests, providing prompt and courteous responses to enhance the guest experience. Coordination with the Housekeeping department is crucial to track room readiness for check-ins and to address any guest concerns efficiently. The Night Audit Reception Concierge also runs daily operational reports covering arrivals, departures, and other critical hotel metrics, closing out daily accounts through detailed audit processes that verify receipt postings, credits, and payments to ensure accurate business reporting. The role demands excellent interpersonal and communication skills, requiring the individual to greet guests warmly, listen actively, and respond positively to any inquiries or concerns. This position operates within a professional framework, emphasizing confidentiality, problem-solving, reliability, and teamwork. The Night Audit Reception Concierge demonstrates a deep knowledge of all hotel services and local attractions and must maintain flexibility in work schedules. Candidates will be part of a team that values dignity, respect, and collaboration, aiming to create a welcoming atmosphere that reflects the spirit of HRI Hospitality and the essence of New Orleans culture. The position also includes physical demands such as standing for extended periods, lifting moderate weights, and moving throughout the hotel environment safely and efficiently. HRI Hospitality supports diversity and equal employment opportunities, providing an inclusive workplace for all employees. This role offers a unique opportunity to contribute significantly to guest satisfaction and operational success in one of the city's most vibrant hotel locations.

• High school diploma or GED
• 1 year experience in guest services or front desk role
• or 2-year degree in related field
• ability to communicate effectively in English verbally and in writing
• strong organizational and time management skills
• ability to work flexible schedules including night shifts
• capability to handle financial transactions accurately
• physical ability to stand or walk for extended periods
• ability to lift and move objects up to 50 pounds
• knowledge of hotel procedures and guest service standards
• proficiency with relevant computer systems
• maintenance of professional appearance and behavior
• adherence to confidentiality and company policies
• willingness to support team members and contribute to a positive work environment