Marriott International,Inc(Burbank,CA,USA)Hiring:Operations

Residence Inn by Marriott Los Angeles Burbank/Downtown is part of Marriott International, a globally recognized leader in the hospitality industry dedicated to providing exceptional lodging experiences. Marriott International boasts a rich portfolio of brands and a commitment to a diverse and inclusive workplace that values the unique backgrounds and talents of its associates. Known for its legendary service culture and opportunities for growth, Marriott offers dynamic career paths in the hotel and guest services sector. Residence Inn by Marriott focuses on serving long-stay guests, providing the comforts of a modern home with spacious suites and full kitchens, combined with genuine and attentive service for both business and leisure travelers. Employees at Residence Inn embrace teamwork and strive to meet the evolving needs of long-stay guests, cultivating a sense of belonging and purpose within a supportive global community. Working here means joining a respected brand that values professional development, diversity, and overall wellbeing. This management position at Residence Inn by Marriott Los Angeles Burbank/Downtown involves supporting the successful execution of all operational aspects within various hotel departments including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. As a management team member, you will lead and manage staff while striving to enhance both guest and employee satisfaction. You will ensure departmental standards and procedures are adhered to, and pursue property goals effectively. The role requires active support in operational teams to translate goals to staff related to guest satisfaction and productivity. You will work with employee feedback, guest satisfaction results, and contribute to staff development by ensuring that your team has the capabilities to exceed guest expectations. In addition, this position includes responsibilities like executing the hotel’s second effort and recovery plans, managing guest feedback by timely publishing all satisfaction results, and handling employee concerns with professionalism and courtesy. You will communicate updates and goals clearly to employees and engage in regular one-to-one meetings. This role also entails supporting scheduling and performing hourly job functions as necessary to maintain operational fluidity. A key element of this management role is delivering excellent customer service and being a proactive presence in resolving guest concerns. Ensuring that all team members meet hospitality standards, responding promptly to customer service department requests, and nurturing a professional environment are vital to success. You will assist in managing the hotel’s profitability by participating in annual quality audits with senior management, overseeing key control programs, and understanding financial data and sales reports. You will also be involved in human resource activities such as interviewing, hiring decisions, and ensuring thorough orientation for new hires, fostering a workplace culture that drives both employee and guest satisfaction. This full-time, bonus-eligible management position emphasizes leadership by example, energy, and enthusiasm, aiming to foster a motivated, efficient, and guest-centered team. Marriott offers a competitive hourly wage between $27.50 and $34.62 along with a comprehensive benefits package that includes health insurance, dental and vision plans, 401(k) with company match, paid time off, stock purchase options, life and disability insurance, travel discounts, adoption assistance, tuition assistance, and more. Marriott continuously updates these offerings to support the wellbeing and professional growth of its associates. Joining Marriott and Residence Inn is an opportunity to engage in meaningful hospitality work within a globally respected company dedicated to inclusion, diversity, and service excellence.

• High school diploma or GED
• Four years experience in guest services, front desk, housekeeping, or related area
• OR Associate degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
• Two years experience in guest services, front desk, housekeeping, or related area
• Strong leadership abilities
• Excellent communication skills
• Ability to work full time and in management capacity