Manager on Duty - Renton, WA

The hiring establishment is a full-service hotel that prides itself on providing exceptional guest experiences and maintaining high standards of quality and safety. Operating 24 hours a day and seven days a week, the hotel is committed to delivering excellent customer service through its dedicated team of professionals across multiple departments including Front Office, Housekeeping, Maintenance, Food and Beverage, and Security. The hotel fosters a welcoming and safe environment for guests and employees alike, emphasizing teamwork, professionalism, and communication. The Manager on Duty (MOD) plays a crucial leadership role during the evening shift, overseeing all hotel operations and ensuring seamless service and safety throughout the premises. The Manager on Duty is responsible for managing all hotel operations during the evening shift hours, with a primary focus on the Front Office department along with other critical areas such as Drivers, Housekeeping/Laundry, Maintenance, and Food and Beverage departments. This role ensures adherence to the hotel's established standards, policies, and procedures while maintaining a high-quality, service-oriented environment. As the acting manager in the absence of the Front Office Manager, the MOD handles guest complaints, problem resolution, disturbances, special requests, and any operational issues that arise during the shift. Key responsibilities include managing night shift employees, coordinating front office activities with other departments, communicating VIP arrivals and group bookings to staff, and ensuring special requests are fulfilled. The position requires active participation in budgeting, payroll, scheduling, training, coaching, and compliance with safety and emergency procedures. The MOD works closely with other department heads to improve guest services, enhance cross-department collaboration, and enforce financial controls to manage operating expenses. The role also requires vigilance related to hotel security, including regular inspections of rooms and public areas, monitoring for suspicious activities, and ensuring staff are trained and prepared for emergencies. This managerial position is part of the hotel's emergency response team responsible for implementing fire-life safety protocols and maintaining a safe environment for guests and associates. The Manager on Duty must be available to work second shifts, weekends, and holidays, adapting to variations in shift times and operational demands. Effective communication, leadership, problem-solving, and multi-tasking skills are essential for this role. The MOD must be capable of handling conflict situations with patience, tact, and diplomacy to ensure positive guest experiences while maintaining operational efficiency. Proficiency in computer use, telephone communication, and electronic equipment is expected to meet various administrative and operational needs. This position offers an opportunity to contribute significantly to the hotel’s operational success and guest satisfaction by ensuring smooth management of all evening shift activities.

• High school diploma
• Prior hotel experience required
• Prior supervisory experience preferred
• Must be available to work 2nd shifts, weekends, and holidays
• Ability to stand and move throughout the front office continuously
• Ability to lift up to 50 pounds
• Ability to perform twisting, bending, stooping, reaching, standing, and walking
• Good hearing and visual ability to detect emergencies
• Ability to communicate clearly in English both verbally and in writing
• Must pass pre-employment drug screen
• Ability to work under pressure and manage emergency situations
• Basic leadership skills
• Excellent interpersonal skills