LN Venues,Operations Manager-Brooklyn Bowl Philly-Gloucester

Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is globally recognized as a pioneer in event ticketing, selling over 620 million tickets annually and serving approximately 10,000 clients worldwide. Live Nation Concerts promotes more than 50,000 events every year for nearly 7,000 artists across more than 40 countries, making it the largest provider of live entertainment globally. Complementing these businesses, Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,200 sponsors with the 145 million fans attending Live Nation Entertainment events each year. This powerhouse of live entertainment offers an innovative and exciting work environment with a global reach and significant influence in the industry. Brooklyn Bowl Philadelphia is a notable part of this ecosystem, carrying forward the legacy of its original Brooklyn location, which Rolling Stone hailed as "one of the most incredible places on Earth." Situated in the vibrant Fishtown neighborhood — a burgeoning entertainment district within Philadelphia — Brooklyn Bowl Philadelphia offers guests a unique night out experience. It seamlessly blends premier live music, 24 lanes of bowling, two fully stocked bars featuring locally crafted beers, and food from the acclaimed Blue Ribbon restaurant group. Brooklyn Bowl Philadelphia embraces its homegrown values, demonstrating a deep commitment to locally made products and environmental sustainability. The venue represents an unprecedented combination of top-flight music, bowling, beer, and food that has reshaped entertainment in the area. This passion for exceptional guest experiences and operational excellence renown the location as a go-to hotspot for entertainment enthusiasts in Philadelphia. The position available is a managerial role responsible for supporting the Director of Operations at Brooklyn Bowl Philadelphia. The successful candidate will oversee all aspects of food, beverage, and bowling operations to ensure that guest service standards are met and exceeded. This vital role is instrumental in achieving revenue, income, and market share objectives. The role requires active collaboration with the General Manager to establish and uphold company standards, guidelines, and objectives while ensuring the efficient staffing and operational planning of all food, beverage, and bowling areas. Responsibilities include monitoring all venue activities, optimizing staffing and working conditions, managing budgets to ensure profitability, and enforcing policies and procedures. The role demands a leader who can evaluate financial and operational metrics, discover opportunities for improvement, and implement effective changes to drive success. Additionally, the incumbent will be involved in recruiting, training, motivating, and directing employees while maintaining compliance with health and safety standards to sustain an "A" health code rating. This position requires a thorough understanding of catering and venue operations, including menus, bar packages, event setup and breakdown, and coordination between sales and operations teams during events. The Brooklyn Bowl Philadelphia Manager will work in a dynamic live event environment that can be subject to varying noise and crowd levels, expecting flexibility to work on weekends and holidays. The environment is fast-paced and customer-focused, offering significant opportunities for professional growth and development in the live entertainment and hospitality industry.

• High school education required, Bachelor’s degree in hotel and restaurant management or related field preferred
• Minimum of five years progressive managerial experience in the food and beverage industry
• Ability to use all equipment associated with the position including computer keyboard
• Ability to review and comprehend all necessary documentation
• Effective communication skills with guests and all levels of employees
• Ability to work in varying crowds and noise
• Ability to observe and direct employees
• Ability to hire, motivate and direct individuals
• Must be able to work a flexible schedule including weekends and holidays
• Must adhere to all safety measures and policies