Lifestyle Director - Miramar, FL

This employment opportunity is with a prestigious luxury residential property management company, known for its exceptional attention to quality and resident satisfaction. The company operates within the luxury market, providing high-end residential services and managing exclusive properties with an emphasis on delivering unparalleled resident experiences. This establishment is recognized as a leading figure in the luxury residences sector, serving a discerning clientele who expect superior levels of comfort, convenience, and personalized service.\n\nThe position available is for a Lifestyle Director, a key role responsible for managing all aspects of the Concierge Department and attending to the diverse needs of permanent residents. The Lifestyle Director serves as an ambassador for the residence both within and outside the workplace, enhancing the overall resident experience by engaging proactively with vendors and partners to secure exclusive privileges and access for residents. This role involves a wide range of duties, including creating, planning, overseeing, and executing resident events; managing private event space bookings; facilitating special arrangements or services as requested by residents; and maintaining accurate information in the property management system. The Lifestyle Director also plays a vital role in employee relations by collaborating with the Residences Manager on organizing employee celebrations and maintaining high morale.\n\nWorking full-time with a flexible schedule, the Lifestyle Director typically has Monday and Tuesday off, but must be available for all resident events and to oversee reservations of private event spaces. The role demands acting as Manager on Duty during the absence of the Residences Manager, demonstrating leadership and decision-making capabilities. The work environment spans concierge desks, lobby areas, common spaces, office areas, and private residential units, often involving variable conditions such as extreme temperatures, noise, and exposure to various environmental hazards.\n\nThe Lifestyle Director is integral in maintaining the property's reputation for excellence by collaborating with internal departments such as Front Desk, Security, Grill, Engineering, Butlers, Valet Parking, Pool and Beach areas, and Management. Additionally, this position interacts closely with residents, guests, service personnel, vendors, and external partners to ensure seamless service delivery and an exceptional living experience. Overall, this role requires a polished professional who delivers genuine, caring, and impeccable customer service while managing diverse responsibilities that enrich the residential community and elevate the property’s service standards.

• High school graduate or equivalent vocational training certificate
• fluent in English verbal and non-verbal
• experience in similar position in luxury residence or 5-star property
• ability to use property management systems and computers
• excellent communication and follow-up skills
• ability to manage tasks efficiently with attention to detail
• good judgment and problem-solving skills
• ability to anticipate and fulfill resident needs
• maintain confidentiality
• provide exceptional customer service
• positive attitude and teamwork
• willingness to work flexible schedules including weekends
• physical ability to stand and walk frequently
• ability to lift up to 60 pounds occasionally
• able to work in variable environmental conditions
• able to communicate effectively with residents and staff
• punctual and reliable
• ability to adhere to property rules and safety regulations.