Joliet,IL,USA Airline($15-$21/hr) | Hiring

Macy's is a renowned American department store chain that has become an integral part of the country's retail history for over 160 years. More than just a store, Macy's represents a rich tapestry of innovation and tradition, offering customers not only a wide range of products but also memorable experiences. Macy's is famous for its iconic events such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade, which have captivated the hearts of millions and become cherished national traditions. The company prides itself on delivering exceptional service and creating inspiring shopping environments that resonate with customers across the nation. As a major player in the retail sector, Macy's continues to adapt and evolve by integrating new technologies and embracing an inclusive and diverse work culture, making it a special and rewarding place to work. The Senior Customer Experience Colleague role at Macy's is a dynamic and customer-centric position focused on prioritizing the customer experience in all interactions. This role acts as a critical component in achieving sales goals through expert product recommendations and personalized service across multiple departments and selling platforms, including both in-store and virtual environments. Senior Customer Experience Colleagues embody the 'Own Your Style' service model, demonstrating a proactive, can-do attitude to exceed customer expectations with efficiency and warmth. Colleagues in this role engage customers by understanding their needs and preferences, leveraging product knowledge and digital resources to drive sales growth while enhancing the overall shopping journey. This full-time or part-time position offers flexible hours depending on business needs and colleague availability, with full-time colleagues typically working 30 or more hours per week and part-time colleagues working 12 to 24 hours. This flexibility supports a better work-life balance and helps accommodate diverse schedules. Beyond individual sales contributions, Senior Customer Experience Colleagues collaborate with store teams, vendors, and community partners to organize and promote both virtual and in-store events aimed at increasing incremental sales and deepening customer engagement. Macy's fosters a supportive, inclusive work environment where continuous learning and career development are strongly encouraged. The position offers comprehensive benefits including health and wellness coverage, a 401(k) match, paid time off, holidays, performance incentives, and merchandise discounts. Macy's also offers an Employee Assistance Program featuring mental health counseling and legal/financial advice, reinforcing their commitment to colleague well-being. In essence, this role is ideal for individuals passionate about retail sales and customer service who thrive in fast-paced, interactive settings. Candidates who demonstrate excellent communication, collaboration skills, adaptability, and a strong desire for continuous learning will find rewarding career growth opportunities at Macy's. By joining Macy's as a Senior Customer Experience Colleague, you become part of a storied institution that values helping others, making meaningful connections, and contributing to memorable customer experiences while advancing your professional journey.

• Flexible availability, including days, evenings, weekends and holidays
• Ability to effectively communicate and present information to customers, peers, and all levels of management
• Resourceful and able to adapt quickly to changing priorities
• At least 2 years of selling or customer experience preferred
• This position requires lifting, constant moving, standing, and reaching with arms and hands
• Involves standing for at least two consecutive hours, lifting at least 50lbs, stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions