Join KFC in Henderson,KY,USA as a General Manager | Hiring

Tasty Chick'n is a well-established fast-casual restaurant brand known for its commitment to delivering high-quality chicken dishes in a welcoming and energetic environment. The company prides itself on a strong brand vision and mission that emphasizes outstanding customer service, operational excellence, and a positive workplace culture. With a focus on innovation and community engagement, Tasty Chick'n continues to grow its presence in multiple regions, creating fulfilling opportunities for growth and leadership within the restaurant industry. The restaurant operates under a franchise model with a robust corporate support system that equips its partnering restaurants with the latest industry tools, training programs, and marketing initiatives to ensure sustainable success and market competitiveness. The role of Restaurant General Manager at Tasty Chick'n is pivotal in steering day-to-day restaurant operations towards achieving financial and service goals that align with the overarching brand values. Reporting directly to the District Manager, the General Manager is entrusted with overseeing all facets of the restaurant's operations including product quality, customer satisfaction, facility management, and financial performance. The leadership role calls for dynamic management skills focused on building and maintaining a team of high-performing employees while fostering a culture of accountability, transparency, and continuous improvement. The General Manager is responsible for selecting, training, coaching, and retaining top talent, referred to as A+ talent within the company, using proven tools and best practices to ensure team readiness and motivation. They are key to implementing performance management processes that not only maintain operational standards but also create pathways for employee growth and succession planning, securing a sustainable leadership pipeline. In addition to people management, this role demands proficiency in managing restaurant financials, including budgeting, forecasting, and cost control, aimed at optimizing profitability without sacrificing customer experience or quality. On the customer service front, the General Manager acts as a role model by resolving complex issues and enforcing service standards that exceed customer expectations. They ensure compliance with food safety standards, leveraging certifications like ServSafe, and actively seek customer feedback to drive continuous enhancements in service and product offerings. Collaborating with marketing and sales teams, they help craft promotional campaigns that boost market presence and drive sales growth. Sales responsibilities include analyzing market and customer data to adapt menu offerings and pricing while leading sales initiatives like upselling and suggestive selling. Profitability is secured by detailed analysis of sales, labor, inventory, and other controllable costs, and conducting business reviews aimed at closing performance gaps and sharing best operational practices across territories. The General Manager must possess strong analytical skills, financial acumen, leadership integrity, and adaptability to thrive in a fast-paced environment. They are expected to uphold rigorous operational standards and inspire their teams to achieve 'Best in Class' service and operational excellence. This full-time exempt position requires a flexible schedule to meet business demands including nights, weekends, and holidays, as well as occasional travel for meetings and training across locations. Tasty Chick'n offers this opportunity to those seeking a challenging role where they can exercise leadership, influence brand growth, and contribute to a vibrant restaurant culture. Compensation details for this position align with industry standards and are commensurate with experience and qualifications.

• College degree or equivalent relevant work experience
• ServSafe Certification is required
• Minimum of four years' experience in restaurant operations or a related field with supervisory or management responsibility
• Proficiency in Microsoft Office Suite
• Experience in training and developing employees
• Strong understanding of restaurant financials including budgeting, forecasting, and cost control
• Experience with inventory management and supply chain operations
• Familiarity with point-of-sale (POS) systems and restaurant management software
• Commitment to continuous personal and professional development
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Willingness to travel to other locations for meetings, training, or support
• Prior experience leading teams through change initiatives
• Proven ability to foster a positive work environment that encourages teamwork and employee engagement