Houston,TX,USA-based Airline at United Airlines | Hiring

Houston Methodist Hospital is a distinguished full-service acute-care hospital located in the heart of the Texas Medical Center. Recognized by U.S. News & World Report as the No. 1 hospital in Texas and among America’s "Best Hospitals," Houston Methodist has established itself as a leader in innovative medical research and education. As the flagship hospital of the Houston Methodist system, it boasts 948 operating beds, 85 operating rooms, and a robust team of more than 8,400 employees dedicated to providing unparalleled patient care. This nonprofit teaching hospital also maintains strong academic affiliations with esteemed institutions such as Weill Cornell Medicine, New York-Presbyterian Hospital, Texas A&M University, and the University of Houston, further underscoring its commitment to excellence in healthcare and medical education. The Call Center Agent position at Houston Methodist plays a crucial role in supporting both internal and external customers by managing their service requests efficiently and professionally. This role demands a high level of professionalism, excellent communication skills, and the ability to handle a large volume of inbound and outbound calls with precision and courtesy. The ideal candidate for this position is someone who can promote a positive work environment, collaborate effectively with team members, and maintain accurate documentation using the Epic system. Key responsibilities involve triaging caller needs, resolving concerns promptly according to established guidelines, and ensuring that all patient communications comply with HIPAA regulations to safeguard confidentiality. In addition to verbal communication proficiency, the position requires multitasking skills to manage calls, faxes, and documentation simultaneously. The Call Center Agent is also expected to be self-motivated, capable of prioritizing daily tasks independently, and willing to participate in ongoing departmental projects and continuing education opportunities. This role aligns with Houston Methodist's culture of innovation, growth, and commitment to patient satisfaction. Applicants should have at least a high school diploma or equivalent and a minimum of two years of related experience, ideally within a call center or telephone communication environment. While the role does not require specific licenses or certifications, excellence in customer service and a strong command of English are essential. This description provides a detailed insight into the role and the reputable institution offering a dynamic and supportive working environment where professionals are encouraged to develop and excel in their careers. Houston Methodist emphasizes quality, safety, and finance management in delivering healthcare services while fostering a team-oriented culture that values communication and respect. By joining Houston Methodist as a Call Center Agent, individuals will become part of a renowned health care institution dedicated to making a positive impact on patient experiences and community wellness.

• High school diploma or equivalent education
• Two years of related experience
• Previous customer service experience in a call center or telephone communication environment preferred
• Demonstrates the skills and competencies necessary to safely perform the assigned job
• Proficient in speaking, reading, and writing English
• Ability to effectively communicate with patients, physicians, family members, and coworkers
• Maintains confidentiality and complies with HIPAA guidelines