Hotel Front Desk Supervisor - Quick Hire!

The Courtyard by Marriott, located in the vibrant Downtown Columbia near the University of South Carolina (USC), is a well-established hotel recognized for providing exceptional lodging experiences with a commitment to comfort and quality service. As part of the globally recognized Marriott brand, the Courtyard by Marriott emphasizes excellence through its contemporary accommodations, inviting atmosphere, and dedication to guest satisfaction. This location benefits from its prime area, serving both business travelers and tourists seeking proximity to the university and downtown attractions. As a reputable segment of Marriott International, the hotel upholds strict brand standards that ensure every guest receives professional and courteous service throughout their stay. We are currently hiring for a full-time Front Desk Supervisor to join our dedicated hospitality team. This position requires an individual with flexibility who can work various shifts, including weekdays and weekends, ensuring coverage during all operational hours. The Front Desk Supervisor plays a critical role in supporting the Assistant General Manager (AGM) and General Manager (GM) by providing leadership and oversight of the front desk operations. The incumbent will be responsible for training, motivating, and mentoring Front Desk Associates, ensuring they deliver excellent customer service while adhering to the brand's standards and hotel policies. This role is designed for leaders who thrive in a fast-paced environment and who are passionate about hospitality and guest satisfaction. Responsibilities include working alongside front desk staff to ensure seamless guest registration, checkout, and communication procedures. The supervisor will also actively contribute to maintaining high guest satisfaction scores through effective training and performance management. Cash handling responsibilities and security protocols are key facets of this role, requiring meticulous attention to detail and adherence to safety policies. Candidates for this role will have the opportunity to demonstrate their problem-solving skills by resolving guest issues promptly and efficiently, balancing customer needs with operational requirements. The supervisor also supports the recruitment process, aiding in interviewing and hiring new staff members while promoting an inclusive workplace in line with Equal Opportunity guidelines. This is an excellent opportunity for hospitality professionals looking to grow their careers within a respected hotel brand that offers developmental support and the advantage of daily pay options, allowing access to up to 50% of earned wages after every shift. In addition to the operational duties, the Front Desk Supervisor will be entrusted with preparing and delivering important reports that are shared with senior management and corporate leadership. Strong organizational abilities and excellent communication skills are essential for this role, as the supervisor acts as a liaison between front desk staff and upper management. This position requires a calm and composed demeanor when handling customer complaints or complex situations, maintaining a standard of professionalism that enhances the guest experience. Overall, this full-time position offers a dynamic and rewarding work environment within a leading hotel in Downtown Columbia, blending customer service excellence with opportunities for professional development and shift flexibility. Candidates must be prepared to work varied hours, including first, second, and third shifts, demonstrating adaptability and commitment to the team. If you are a motivated individual with a passion for hospitality and leadership, applying to be the Front Desk Supervisor at the Courtyard by Marriott offers a promising career path within a globally reputable hotel brand.

• High school diploma
• 1-3 years hotel experience working as a front desk associate
• Previous supervisory experience preferred
• Experience using hotel reservation system such as FOSSE or OnQ is a plus
• Organization skills and attention to detail
• Friendly and customer service oriented
• Good interpersonal and problem solving skills
• Ability to work weekends is required
• 1st, 2nd, 3rd shift flexibility is required