Hotel Front Desk-PM Agent - Quick Hire!

The hiring establishment is a reputable hotel known for its warm hospitality and exceptional guest services. Positioned within the hotel's Rooms Division, the Front Desk department plays an essential role in the guest experience by being the initial point of contact and the face of the hotel to incoming guests. This hotel prides itself on its commitment to providing prompt, courteous, and professional service to all visitors, ensuring their stay is comfortable and memorable. With a strong emphasis on customer satisfaction and efficient service, the hotel maintains high standards for its front desk team, empowering them with the authority to use sound judgment and initiative while carrying out their duties. The position available is for a Front Desk Agent working the PM shift, reporting directly to the Front Desk Supervisor or Manager. This role involves greeting and registering guests with a friendly and sincere welcome, listening carefully to guest needs, and responding appropriately. The successful candidate will complete the registration process, accurately input information into the hotel's computer system, confirm guest details such as the number of guests, duration of stay, and room rate, and make suitable room selections based on customer requirements. Additionally, the Front Desk Agent will handle coding electronic keys, verify credit and debit card transactions, and promptly answer telephone inquiries with clear and positive English communication. Closing guest accounts at checkout and confirming guest satisfaction are also critical responsibilities. This position requires someone who can effectively manage guest interactions with patience, tact, and diplomacy, especially when handling challenging situations. The Front Desk Agent must be able to work weekends and holidays, stand and move continuously during their shift, and have an aptitude for using moderately complex computer systems and calculators. Prior hospitality experience is preferred but not mandatory, and a high school diploma is required. This role is vital to the smooth operation of the hotel's front office, contributing significantly to the guest's overall experience and the hotel's reputation. If you are someone who enjoys engaging with people, solving problems, and working in a dynamic environment, this Front Desk Agent role offers a rewarding opportunity to be a key part of a dedicated hospitality team.

• High school graduate
• Prior hospitality experience preferred
• Must be able to work weekends and holidays
• Skill in use of a calculator
• Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy
• Ability to stand and move throughout front office continuously
• Ability to read, listen to, and effectively communicate in English
• Ability to access and effectively input information using a moderately complex computer system
• Hearing and visual ability to observe and detect signs of emergency situations