Hotel Front Desk Associate - Quick Hire!

San Manuel is one of the largest private employers in the Inland Empire and is deeply committed to the growth, future, and well-being of its employees. As a prominent hospitality and entertainment company, San Manuel offers a dynamic work environment that emphasizes exceptional service standards and a commitment to quality guest experiences. The organization operates a luxury hotel facility that caters to upscale clientele, providing a full range of hotel services while adhering to Forbes Travel Five Star standards. This dedication to excellence is reflected not only in the quality of accommodations and amenities but also through the professionalism and hospitality of its staff. The company values teamwork, employee development, and customer satisfaction, making it an exceptional place to grow a career in hospitality. The role of Front Desk Associate at San Manuel’s hotel is a critical position responsible for maintaining the highest level of guest service and ensuring smooth front desk operations. Under the supervision of the Front Desk Supervisor, the associate is a highly visible team member who serves as the first point of contact for guests before, during, and after their stay. This position demands a strong commitment to delivering personalized, seamless guest experiences that align with the prestigious Forbes Travel Five Star guidelines. Front Desk Associates assist with guest inquiries, reservations, billing, and requests, coordinating closely with other hotel departments to resolve issues and exceed guest expectations. The role requires excellent communication skills, professionalism, and the ability to handle challenging situations calmly and efficiently. Working in this position provides an opportunity to build rapport with guests, create memorable stays, and contribute to the overall reputation of the hotel. This full-time position requires flexibility to work evenings, weekends, holidays, and overtime as needed in a fast-paced, high-demand environment. The physical demands involve a primarily sedentary office setting with occasional requirements to lift, carry, or move light objects. Reliable attendance, a pleasant demeanor, and a positive attitude are essential traits for the successful candidate. The Front Desk Associate plays an integral part in ensuring all guest records are accurately maintained, all guest needs are addressed promptly, and all maintenance and operational issues are reported and followed up effectively. Additionally, adherence to all health, safety, and data privacy protocols is mandatory. By joining San Manuel, employees become part of an inclusive and motivating workplace where continuous learning and collaboration are highly encouraged. This role offers the chance to develop valuable skills in hospitality management and customer service excellence, providing a foundation for future growth within the organization. Overall, the Front Desk Associate position is ideal for those who are passionate about hospitality, enjoy helping others, and take pride in contributing to a best-in-class guest experience.

• high school diploma or GED
• minimum of three years of customer service experience
• must have strong multi-tasking skills
• effective English written and verbal communication
• ability to identify and prioritize issues
• excellent organizational skills
• intermediate computer skills
• must be reliable, pleasant and maintain a positive attitude
• must be able to provide great service in sometimes difficult situations and remain calm under stressful conditions
• must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed
• at the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license