Hostess/Host, Mariposa Restaurant - Ala Moana

Neiman Marcus Group is a prestigious multi-brand luxury retailer in the United States, known for delivering exceptional products and personalized luxury experiences. With over 3,000 of the world's most desirable brand partners, Neiman Marcus Group combines a rich legacy of innovation with a strong culture of belonging, making it a leader in revolutionizing luxury retail experiences. Their operations span three main channels: in-store, eCommerce, and remote selling, enabling a seamless and intelligent service experience for their customers. Central to their brand are Neiman Marcus and Bergdorf Goodman, two names synonymous with luxurious retail and high-end customer service. As a company founded and led significantly by women, with a diverse and inclusive workforce, Neiman Marcus Group emphasizes equal employment opportunities and commitments to protect and empower its associates regardless of race, gender, or any protected status. They foster an environment where both individual talents and collective efforts create extraordinary outcomes for customers and employees alike. The role of Restaurant Host at Neiman Marcus Group is a dynamic and customer-focused position where you serve as the first point of contact for guests, setting the tone for their dining experience. Stationed onsite and reporting directly to the Restaurant Manager, the host is tasked with greeting customers warmly, providing accurate wait times, and guiding them to their tables efficiently. This role requires excellent interpersonal and organizational skills, with a specific focus on ensuring smooth restaurant operations through effective management of reservations and seating arrangements using the OpenTable platform. The Restaurant Host also plays a crucial role in supporting the restaurant team by monitoring server performance, managing phone inquiries with professionalism, and assisting with logistical tasks such as moving tables and chairs. Flexibility in scheduling and physical capability to handle standing, bending, climbing stairs, and lifting up to 35 pounds are essential for this role. Overall, this position is about creating a welcoming and accommodating atmosphere that enhances guests' overall dining experience and supports the restaurant's operational excellence.

• Customer service experience
• knowledge of OpenTable platform
• flexible schedule
• ability to stand, bend, climb stairs, and lift and carry 35 pounds