HOST (PT) (Horseshoe Tunica) - Health Insurance

Horseshoe Tunica is a premier casino and entertainment destination located in the Mid-South, known for its commitment to delivering world-class guest experiences and high standards of customer service. As a property under Caesars Entertainment, Horseshoe Tunica carries a rich heritage in gaming and hospitality, offering an extensive selection of gaming options including over 1300 slot and video poker machines, a sprawling table games area, and a dedicated poker room themed after the World Series of Poker with a special WSOP lounge. Beyond gaming, the casino also features unique entertainment venues such as Bluesville, a 1400-seat music hall providing headline entertainment in an intimate setting, ensuring guests have diverse opportunities for enjoyment and relaxation. The hotel component of Horseshoe Tunica complements the gaming and entertainment experience by providing over 500 luxuriously appointed rooms within a 14-floor tower, featuring upscale amenities and world-class service. Dining options at the resort highlight a broad spectrum of culinary delights, ranging from the fine dining experiences at Jack Binion's Steakhouse, known for its elegant contemporary and classic dishes paired with a curated wine bar, to the expansive Village Square Buffet offering international cuisine mixed with Southern specialties and desserts. Additionally, Horseshoe Tunica houses the area's only Starbucks, further enhancing guest convenience. At the heart of Horseshoe’s hospitality ethos is the Guest Services team, responsible for crafting memorable dining experiences from first greeting to farewell. The role of Guest Services Representative is vital to the operation, focusing on creating a warm and welcoming environment for all guests by managing guest reception, seating arrangements, and prompt handling of inquiries and complaints. This position ensures the smooth coordination and flow of dining activities in line with the casino’s policies and standards to maximize guest satisfaction and operational efficiency. Employment is typically full-time or part-time within the hospitality sector, offering opportunities to be part of a leading casino-resort environment with competitive compensation reflecting the importance of delivering exceptional customer experiences. A Guest Services Representative at Horseshoe Tunica is responsible for the initial reception of guests, offering courteous and efficient seating per established rotation procedures to ensure fairness and optimal service delivery. This role requires interpersonal finesse as representatives must advise guests of waiting times, distribute menus, explain menu items thoughtfully, and respond promptly and tactfully to any guest concerns or complaints. Upholding health, safety, and sanitation standards is also a key responsibility, reflecting the company’s commitment to guest well-being and regulatory compliance. The successful candidate will be highly organized, with excellent communication skills, and the ability to work collaboratively with servers, bussers, and other restaurant staff to maintain an inviting and positive atmosphere conducive to teamwork. They will utilize tools such as the Micros point-of-sale system to process payments efficiently and maintain a clean and orderly reception area including regular upkeep of menus and supplies, ensuring a seamless experience for all guests during their visit. The role offers valuable exposure to high-volume hospitality operations and customer service excellence in a prestigious casino setting, with room for growth within the expansive Caesars Entertainment network.

• High school diploma or general education degree (GED)
• Strong organizational skills
• Excellent interpersonal communication
• Experience with customer service
• Ability to handle guest complaints effectively
• Familiarity with seating rotation and reservation systems
• Ability to maintain cleanliness and order at the podium