Hollywood Casino Gulf Coast Needs Hotel Services Shift Manager-Quick

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations, as well as opportunities in online sports betting and iCasino platforms via ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment stands at the forefront of the gaming and entertainment industry. The company prides itself on its commitment to innovation, diversity, sustainability, and community engagement, delivering memorable experiences to its customers while fostering a supportive and dynamic workplace for its team members. This particular opportunity is for a full-time supervisory role within one of PENN Entertainment's hotel properties. The position offers a competitive starting salary ranging from $48,000 to $50,000 annually, complemented by a comprehensive Total Rewards package. This package includes wellness programs designed to support the financial, physical, and mental well-being of employees, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. The role is essential in ensuring smooth hotel operations and delivering superior guest experiences. As a supervisor in this role, the individual will oversee staff and manage daily operations across various hotel departments, including Front Desk, Pool, Valet, RV Park, and Hollydeck. This position requires someone who can multitask efficiently in a fast-paced environment, balancing operational goals with staffing, budgeting, and guest satisfaction. The supervisor will play a key role in scheduling, performance monitoring, budget recommendations, and ensuring compliance with departmental and regulatory standards. Additionally, the role requires active participation in front-line hotel duties such as night auditing and resort services when necessary. The successful candidate will be a dynamic leader who excels in customer service, team management, and problem-solving. They must possess excellent communication skills, proficiency in Microsoft Office and hotel software systems, and the ability to interact diplomatically with both guests and staff. The individual must be capable of conflict resolution, handling guest complaints effectively, and maintaining confidentiality. Supervisory responsibilities include staff development, training, performance evaluations, discipline, and managing work procedures to enhance workflow and meet business needs. PENN Entertainment is an inclusive employer that values diversity and offers career growth opportunities. The company encourages applicants who thrive in a high-energy, collaborative setting and are passionate about the entertainment and hospitality industries. This role is ideal for candidates eager to expand their career in hotel operations within a growing and innovative company that values its employees and their development.

• Must be at least 21 years of age
• Associate degree from accredited college or university or one year of related experience and/or training or equivalent combination of education and experience
• Ability to write reports, business correspondence, and procedure manuals
• Ability to perform Front Desk, Pool, Valet and Hollydeck job functions as needed
• Must be proficient in Microsoft applications including Excel, Word, and Outlook
• Must have knowledge of hotel systems software
• Must have excellent written and verbal communication skills
• Must be able to work high volume days, nights, holidays, and weekends
• Ability to work in a fast paced and often crowded environment
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Must possess a valid driver's license and have acceptable driving history
• Must be able to qualify for licenses and permits required by federal, state and local regulations
• Must successfully complete responsible alcohol service training