Hiring:Personal Concierge-Waldorf Astoria Beverly Hills in

Waldorf Astoria Beverly Hills is a prestigious name in the luxury hospitality sector, renowned for its impeccable service and elegant accommodations. Situated in the heart of Beverly Hills, this opulent hotel stands as a beacon of sophistication and exclusivity. The property features 170 beautifully appointed rooms, 6,300 square feet of versatile banquet space, and four distinctive dining venues. Guests can indulge in an elevated Mediterranean restaurant, savor exquisite cuisine at the Jean-Georges rooftop restaurant, unwind in the stylish lobby lounge, or enjoy personalized in-room dining experiences. This luxurious setting caters to discerning travelers seeking both comfort and elegance in their stay. The role of Personal Concierge at Waldorf Astoria Beverly Hills is integral to maintaining the hotel’s reputation for excellence. This full-time position requires working various shifts, including overnight, weekends, weekdays, and holidays, reflecting the dynamic nature of luxury hospitality. The Personal Concierge serves as the first point of contact and a vital ambassador of the brand, ensuring every guest receives an authentic and unique experience. With a starting pay rate of $29.32 per hour, increasing after nine months of successful employment, this role offers a competitive compensation package. The primary responsibility of the Personal Concierge is to administer and supervise all True Waldorf Service (TWS) arrivals, delivering the highest levels of courtesy, professionalism, and unparalleled service. This includes proactive guest engagement by contacting guests before their arrival to understand and prepare for their specific needs. The Personal Concierge crafts a tailored guest experience, creating a welcoming atmosphere that communicates "we've been expecting you." Meeting and greeting guests upon arrival is central to this role, including handling check-in, concierge services, luggage assistance, door assistance, unpacking, welcome beverages, and fulfilling various guest requests. This position demands a combination of instinct and expertise to consistently provide luxury service through True Waldorf Service. It represents the pinnacle of hospitality within the Waldorf Astoria brand, requiring exceptional interpersonal skills and a deep commitment to guest satisfaction. Candidates in this role are expected to uphold Hilton’s core values, including hospitality, integrity, leadership, teamwork, ownership, and a proactive approach to service delivery. The job also demands qualities such as quality, productivity, dependability, customer focus, and adaptability. Hilton, the parent company, is a globally recognized leader in the hospitality industry, known for innovation, quality, and success. With a legacy dating back to 1919, Hilton continues to set the standard for luxurious accommodations and exceptional guest experiences worldwide. Working at Hilton means being part of a company dedicated to filling the earth with the light and warmth of hospitality. As a team member, you join a family that values your contributions, offers opportunities for growth, and supports your well-being while fostering a culture of diversity and inclusion.

• High school diploma or equivalent
• availability to work overnight shifts, weekends, weekdays, and holidays
• excellent communication skills
• prior hospitality or concierge experience preferred
• ability to provide exceptional guest service
• strong interpersonal skills
• ability to multitask in a fast-paced environment
• adherence to Hilton’s core values and policies