Hiring in Topeka,KS,USA:CSR-Topeka,KS | Apply Now

Million Air is a premier fixed-base operator (FBO) providing world-class aviation services to private and corporate clients. Known for its commitment to excellence, Million Air prides itself on delivering top-notch customer experiences, reflecting its motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen." The company has earned a reputation for professionalism, attention to detail, and a highly personalized approach in the aviation industry. Million Air operates in a fast-paced, dynamic environment where exceptional service and customer satisfaction are paramount. Their employees are valued not only as team members but as ambassadors of the brand, ensuring that every interaction with customers, pilots, and colleagues fosters loyalty and trust. The Customer Service Representative at Million Air plays a crucial role in the organization's frontline operations. This role is designed for individuals who are outgoing, service-oriented, and capable of delivering personalized service that anticipates and meets customer needs before they are even expressed. The representative acts as the primary contact point for customers and pilots, greeting them warmly and professionally while providing concierge services such as making reservations and handling invoicing. This position requires strong interpersonal skills, an upbeat attitude, and a deep understanding of company products and services to effectively support customer interactions. Additionally, the role involves operational tasks such as keeping hospitality areas well stocked, maintaining a neat and organized work environment, and ensuring that guest experiences are seamless and enjoyable. Working as a Customer Service Representative with Million Air is a non-exempt, entry-level position that includes shift work during evenings, weekends, and holidays. Candidates should expect a work environment that involves interaction with aircraft and possible exposure to varying weather conditions, requiring physical stamina and the ability to lift up to 25 pounds. The company offers a supportive and inclusive workplace, emphasizing diversity and equal opportunity, and is committed to accommodating individuals with disabilities. With a starting hourly salary of $17.00 and a comprehensive benefits package, this role offers both professional growth and competitive compensation. The ideal candidate is someone who excels in customer focus, effective communication, and collaboration with other teams to exceed customer service expectations consistently.

• High school diploma or equivalent
• customer service experience preferably in the service industry
• ability to work evenings, weekends, and holidays
• acceptable driving record and a valid Kansas driver's license
• ability to pass a background check
• zero tolerance drug free employer includes pre-employment and random screening
• ability to lift 25 pounds
• stand to greet customers during verbal exchanges and walk throughout the facility
• must be able to operate a motor vehicle and be insurable by company insurance policy
• clean driving record
• possible exposure to hazardous noise levels, chemicals, fumes, and machinery