Guest Services Representative-Apply Now! Position in North

The Medical University Hospital Authority (MUHA) is a renowned healthcare institution dedicated to delivering exceptional medical services and support. As an integral part of the Medical University of South Carolina system, MUHA combines cutting-edge medical technology with compassionate care, aiming to meet the diverse healthcare needs of the community. The hospital authority operates various departments focused on patient care, fostering an environment where both patients and their families feel valued and supported throughout their healthcare journey. MUHA embraces a culture of excellence, innovation, and inclusivity, making it a prestigious employer in the healthcare sector. The Guest Services Representative role at MUHA is a pivotal position designed to enhance patient and visitor experiences within the hospital environment. Reporting to the Manager of Guest Services, this role requires a dedicated individual who can provide outstanding customer service across inpatient and outpatient House Concierge units as well as information service areas. The prime focus of the position is to meet and exceed the needs of patients, their families, visitors, and clinical team members by offering support and ensuring comfort throughout their stay at the facility. This role involves acting as a liaison among patients, visitors, guests, and clinical staff, facilitating smooth communication and service delivery. The Guest Services Representative ensures that all patients and visitors have access to necessary accommodations such as hotel services, Chaplain and community social services, thereby promoting a supportive and holistic healthcare experience. The position demands a strong commitment to problem-solving with innovative and effective approaches to resolve issues promptly, ensuring optimal satisfaction and comfort for all customers. Operating under general supervision, the representative is also responsible for maintaining compliance with policies and procedures while meeting key performance metrics established for the guest services area. This position is classified as a regular employee role with an hourly pay grade Health-19, working 40 hours per week. The ability to perform various physical tasks such as standing, walking, climbing stairs occasionally, and lifting up to 15 pounds is essential, reflecting the active and dynamic nature of this job. The position is ideal for individuals who enjoy working with energetic and enthusiastic colleagues within a supportive team environment. Overall, the Guest Services Representative plays an essential role in enhancing the hospital experience for all patients and visitors by providing courteous, efficient, and compassionate service. This role offers a meaningful career path within the healthcare domain, contributing directly to patient satisfaction and hospital excellence. The Medical University of South Carolina is an equal opportunity employer, encouraging diverse candidates to apply and join its mission to provide top-tier medical care and support.

• High school degree or equivalent
• 0-6 months work experience
• Ability to perform physical job functions including standing, walking, climbing stairs, lifting 15 pounds
• Ability to work indoors and from elevated areas
• Ability to maintain good vision and hearing, with or without correction
• Ability to perform repetitive motions with hands, wrists, elbows and shoulders
• Ability to work in a latex-safe environment
• Commitment to problem resolution
• Must be eligible to work in the United States