Guest Services Manager - Quick Hire!

AVE is a distinguished hospitality-driven real estate brand and a part of Korman Communities, a fifth-generation, family-owned company renowned for its commitment to excellence. Situated in Philadelphia, Pennsylvania, AVE specializes in luxury flexible-stay apartment communities, offering residents fully furnished apartments with the convenience of month-to-month stays and contemporary unfurnished apartments for longer lease terms. The communities crafted by AVE are designed to provide residents with unparalleled carefree living experiences, enhanced by professional, friendly onsite teams, a broad spectrum of complementary business and resort-style amenities, and engaging resident events aimed at fostering a vibrant community spirit. AVE's foundation lies in a strong value system known as QUEST, which stands for Quality, Uniqueness, Excellence, Service, and Teamwork, with service being the cornerstone of all their endeavors. The Guest Services Manager role at AVE is pivotal in upholding the brand's reputation for superior service. This position demands a dynamic, proactive individual who thrives in a hospitality-centric environment and is dedicated to delivering exceptional guest experiences. The Guest Services Manager serves as the face of AVE, creating positive first impressions and ensuring that residents, clients, prospective tenants, and all community visitors feel welcomed and valued. Responsibilities include anticipating and addressing residents' needs promptly, managing reservations with meticulous attention to detail, and coordinating various operational tasks such as key card creation, package logging, and overseeing check-in and check-out procedures. The role requires excellent communication skills, both verbal and written, as well as the ability to work effectively with various internal departments including management, maintenance, and housekeeping teams. In addition to interpersonal skills, this role demands strong organizational and multi-tasking abilities to manage the day-to-day functions of a luxury residential community. Guest Services Managers at AVE are expected to promote a luxury lifestyle by assisting with sales efforts, serving as a point of contact for VIP corporate clients, and providing local recommendations to enhance residents' living experience. The position requires a flexible full-time schedule from Tuesday through Saturday, 9:00 am to 6:00 pm, with potential adjustments based on business needs. Compensation for this role ranges from $65,000 to $70,000 annually, with additional bonus potential linked to performance. AVE values its team members, offering a fun, collaborative work environment and opportunities for professional growth through robust training and development programs. Benefits include paid time off, comprehensive medical, vision, and dental coverage, 401(k) options, paid birthday time off, paid volunteer time off, and complimentary stays at AVE locations nationwide. A career at AVE is not just a job but a chance to become an integral part of a thriving, service-oriented community with long-term advancement potential within a rapidly expanding organization.

• Must have face-to-face customer service experience
• Hotel, hospitality, or multifamily industry experience strongly preferred
• Prior experience in a Front Office Manager or Supervisor position in the hotel industry preferred
• Experience supervising day-to-day operational responsibilities of a guest services team including scheduling and accountability
• Experience working as part of an onsite 24/7 operation
• Strong interpersonal and relationship-building skills
• Professional verbal and written communication skills
• Detail orientation and excellent organizational skills
• Ability to problem solve and proactively alleviate potential resident concerns
• Willingness to use and master industry systems and programs including Yardi and/or Oscar
• Ability to work independently and in a team environment
• Must be available to work full-time schedule Tuesday through Saturday 9:00 am to 6:00 pm with flexibility based on business need