Guest Service Representative - Quick Hire!

This opportunity is with a helicopter tour company that offers exciting aerial experiences to guests. The company operates in a fast-paced environment and values exceptional customer service as a cornerstone of guest satisfaction and operational success. The organization provides both part-time and full-time employment options with a flexible schedule to accommodate various availability needs. The compensation for the Guest Service Representative role is $16.00 an hour plus commission on direct bookings, making it a rewarding position for individuals with a passion for hospitality and sales. The Guest Service Representative plays a vital role in ensuring an excellent guest experience from the moment guests arrive for their helicopter tour. This role primarily involves assisting guests through the check-in process and providing attentive, courteous, and friendly service to enhance their visit. The representative is responsible for organizing flight details based on reservations and guest weights to maintain safety and operational efficiency. Guests are welcomed upon arrival and guided through necessary procedures including payment application, photo ID verification, and weight confirmations that are critical for flight balance and safety. An essential part of the job involves communication with guests via text and email for flight reminders and logistical details about pick-ups or self-driving directions. The role also requires the representative to capture and manage guest photos, handle gift shop merchandise, and ensure the cleanliness and stock levels of public areas such as the lobby and restrooms. Other duties include inventory management of cafe items and photo products, cash handling with accuracy, and assisting walk-in guests with bookings. The position demands physical stamina to perform regular lifting of supplies up to 50 pounds and involves constant interaction with guests, drivers, and booking agents to ensure seamless operations. The representative must maintain high attention to detail to double-check bookings and manage the documentation of guest issues for quality assurance. Operational responsibilities extend to managing supplies required for pilots and communication with drivers regarding guest locations, ensuring timely pick-up and drop-off. Ideal candidates should bring excellent interpersonal skills including active listening, assertiveness, and oral communication abilities. The role demands honesty, reliability, and a friendly demeanor along with patience and the ability to work effectively under pressure. No prior experience is necessary, but proficiency in Microsoft Office applications such as Outlook and Word aids in administrative duties. High school graduation or equivalent is required for this position. Working conditions include frequent standing and sitting, with the use of office equipment and computers for extended periods which can cause muscle strain. The role takes place in a busy, open office environment that requires the ability to manage multiple interruptions and maintain focus under deadlines, potentially causing stress. Sensory demands include sharp attention to detail and sustained concentration levels, as well as the mental resilience to handle diverse guest interactions. Overall, the Guest Service Representative position is suited to individuals seeking a dynamic customer-facing job that combines operational responsibilities with a high level of guest interaction. This role offers an opportunity to be part of a vibrant tourism experience while developing skills in customer service, sales, and operational logistics within the tourism and hospitality industry.

• high school graduate or general education degree (GED)
• no prior experience necessary
• proficiency in Microsoft Office (Outlook, Word, Excel, Power Point)
• able to lift 50 pounds
• vision (near, distance, color, peripheral, depth perception)