Guest Service Representative - Quick Hire!

This job opportunity is with a reputable hospitality establishment located in Valencia, California. The company operates within the hotel industry, focusing on providing exceptional service to guests and ensuring their overall satisfaction throughout their stay. With a strong commitment to quality, professionalism, and guest-centric services, the establishment is highly regarded in the local community and among travelers for its warm and welcoming atmosphere. It offers a dynamic team environment where employees can grow their skills and excel in their hospitality careers. As part-time employment, the position provides flexible scheduling options to accommodate a range of applicants. The salary range for this role is $17.81 to $18.50 per hour, reflecting competitive compensation within the hospitality sector in the Valencia area. The role being offered is a Front Desk Agent position, a critical part of the hotel’s guest services team. The primary responsibility of this role is to create a positive first and lasting impression by performing guest check-in and check-out processes efficiently and professionally. Successful candidates will handle guest registrations, room assignments, and the issuance of room keys, providing courteous and accurate information on hotel services, accommodations, and local area attractions. This role requires excellent interpersonal communication skills to manage guest inquiries about dining, shopping, entertainment, and travel directions. Additionally, the Front Desk Agent is responsible for maintaining detailed records of room availability and guest accounts, including processing payments, billing, and posting charges such as those related to food, beverages, or telephone use. The position demands strong organizational skills to handle messages, mail, and ensure that hotel credit policies and cash handling procedures are strictly adhered to. A proactive approach to guest relations, including assisting with special requests such as restaurant and transportation bookings, is essential. This part-time role also includes opportunities for leadership, such as supervising other front desk employees in the absence of the Department Manager and assigning work to ensure smooth operations. The ability to multitask and switch between various duties throughout a shift is vital to maintaining high service standards. Physical requirements include the ability to stand for long periods, occasionally lift between 6 and 25 pounds, and sustain manual dexterity for operational tasks like using computers and switchboards. The position demands a high level of professionalism, reliability, and flexibility to work overtime or irregular hours as needed, embracing the fast-paced setting of hotel front desk operations.

• HS diploma or equivalent
• minimum 1 year guest services, general office, accounts receivable or customer service experience
• ability to stand for long periods
• ability to walk extended distances
• ability to lift/carry 6-25 lbs
• ability to reach hands and arms in any direction
• ability to speak and hear in English
• ability to work overtime and irregular hours