Guest Service Representative - $26.24 per HOUR

Courtyard by Marriott San Francisco Airport is part of Marriott International, a global leader in the travel and hospitality industry known for its commitment to exceptional guest experiences and innovative services. Located in San Bruno, California, this full-service hotel caters primarily to business travelers and tourists who seek contemporary accommodations combined with outstanding customer service. Marriott International, recognized worldwide, offers stability and opportunities for growth and development within its family of brands. With a reputation for hospitality excellence, Courtyard by Marriott focuses on delivering an experience that empowers guests, making each stay comfortable and memorable. The role offered is a full-time, non-management position based at the Courtyard by Marriott San Francisco Airport. It involves key responsibilities in the realm of Rooms and Guest Services Operations, with a primary focus on front-desk duties. This position is essential in maintaining the welcoming atmosphere of the hotel, ensuring that guests feel valued and well-attended from the moment they arrive until their departure. The hourly pay for this position is $26.24, reflecting the hotel’s commitment to recognizing the important role that front-line employees play in its success. As a Front Desk Agent, the successful candidate will be responsible for the smooth organization, confirmation, and processing of guest check-ins and check-outs, adapting as necessary to any changes. Emphasis is placed on accuracy, especially regarding payment processing and billing reconciliation, to ensure guest satisfaction and efficient operation. The role also demands excellent interpersonal skills, as the agent must provide guests with information about the hotel amenities, local points of interest, and directions, contributing to a positive overall experience. Additionally, the Front Desk Agent will prepare daily reports, coordinate information handoffs to the next shift, and accurately complete cash handling duties including cash reports and end-of-shift reconciliation. Managing guest wake-up calls and communicating effectively with other departments to meet guest needs are also key aspects of the position. The agent must handle emergency situations, lost items, and security issues by notifying the appropriate authorities or security personnel, maintaining a high standard of guest safety and hotel security. The ideal candidate exhibits a friendly and service-oriented demeanor, a team-first attitude, and keen attention to detail to ensure nothing is overlooked in daily operations. Marriott International highly values diversity and inclusion, providing a welcoming environment where associates’ contributions are appreciated and where continuous learning and career development are encouraged. The position requires physical stamina, including prolonged standing, sitting, or walking, as well as the ability to handle lightweight physical tasks. Joining Courtyard by Marriott San Francisco Airport means becoming part of a passionate and dedicated team that strives to exceed guest expectations while fostering a supportive and enjoyable work culture. Employees benefit from leadership that motivates, discounts on hotel rooms and merchandise, and programs recognizing their contributions. Above all, working here offers the chance to be part of a global family that prioritizes respect, opportunity, and growth. This job opportunity is perfect for individuals eager to grow their career in hospitality and develop skills in a dynamic, guest-centered environment.

• High school diploma or equivalent
• Ability to stand, sit, or walk for extended periods
• Ability to lift, move, transport, push, drag, and place objects under 10 pounds without assistance
• Able to perform reasonable job duties as requested by supervisors
• Strong interpersonal skills
• Ability to handle cash and perform accurate cash counts
• Proficiency in English and Spanish is a plus