Guest Relations Manager - Apply Now!

Montage International is a premier luxury hotel and resort company known for delivering unparalleled guest experiences and exceptional hospitality services. Renowned for its commitment to excellence, Montage International has established a culture driven by passion, creativity, and a dedication to delivering personalized services that exceed guest expectations. The company prides itself on creating a work environment that encourages employees to live their passion and contribute their unique talents to crafting memorable experiences for visitors. With a focus on both community involvement and innovative guest services, Montage International continuously strives to set new benchmarks in the hospitality industry. The role of Guest Relations Manager at Montage International is an integral leadership position responsible for overseeing the Guest Relations and Concierge departments. This position plays a critical role in ensuring the smooth operation of guest services and maintaining a high level of guest satisfaction throughout the entire stay. The Guest Relations Manager is entrusted with managing daily operations, leading a team of Guest Relations Agents and Concierges, and fostering an atmosphere where every guest receives anticipatory and personalized service that aligns with the company’s high standards. This dynamic role requires a professional who is flexible, resourceful, and proactive, capable of creatively meets the unique needs of guests while effectively managing staff and building strong relationships with community leaders and local vendors. In addition to day-to-day management, the Guest Relations Manager will be responsible for training and scheduling team members, handling guest inquiries and complaints with empathy and professionalism, and collaborating closely with departments such as Front Office, Housekeeping, and Food & Beverage to ensure seamless guest experiences. The manager must stay well-informed about local attractions and offerings to continuously enhance the guest experience. This role requires a strong leader with exceptional organizational and communication skills, the ability to adapt to new technologies, and a positive, service-oriented attitude. The position demands availability during weekends, nights, and holidays based on business needs, reflecting the commitment to guest satisfaction any time of day. Montage International offers a competitive salary range for the Guest Relations Manager position, from $69,000 to $88,000 annually. This compensation package excludes potential incentive pay such as commissions or gratuities. Employees are supported through a comprehensive benefits program and a positive work culture that encourages learning, growth, and inclusion. The company is an equal opportunity employer committed to providing reasonable accommodations for applicants with disabilities throughout the hiring process and maintaining a drug-free workplace with substance abuse testing. Overall, this role is an excellent opportunity for professionals passionate about luxury hospitality seeking to make a meaningful impact in a dynamic and supportive environment.

• Walking and standing most of the working day
• Must be able to stand and exert well-paced mobility for up to 6 hours in length
• Must be able to bend, stoop, squat and stretch to fulfill tasks
• Must be able to lift up to 35 lbs on a regular basis
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing