Guest Relations Manager - Apply Now!

Sunriver Resort is a renowned luxury resort located in Sunriver, Oregon, celebrated for its exceptional hospitality and commitment to providing outstanding guest experiences. Known for its AAA Four Diamond standards, Sunriver Resort offers a diverse range of amenities including world-class lodging, fine dining, recreational activities, and event hosting spaces designed to cater to both leisure and business travelers. The resort prides itself on fostering a culture of trust, open and honest communication, and dedication to excellence, making it a destination and employer of choice in the region. With a focus on both guest satisfaction and employee well-being, Sunriver Resort creates an inspiring and supportive environment for its team members to thrive. This role is a full-time position, offering competitive compensation aligned with industry standards and experience. The Guest Relations Manager at Sunriver Resort plays a pivotal role in enhancing the overall guest experience by supporting the guest services team and ensuring every visitor receives personalized, high-quality service. This leadership position involves overseeing the concierge team and assisting in the management of front desk agents, assistant guest services managers, and bell services, especially stepping in as acting Front Desk Manager when necessary. The Guest Relations Manager is responsible for promptly addressing and resolving guest concerns with professionalism, maintaining guest satisfaction, and upholding the resort's distinguished service standards. This role demands strong interpersonal skills, a deep understanding of hospitality trends, and the ability to foster teamwork among guest service associates. The manager will also be involved in staff training, development, and inspiration, ensuring all team members uphold and exemplify the resort's Core Values in every interaction. Moreover, the Guest Relations Manager is actively engaged in maintaining excellent communication within the resort, coordinating with various departments such as housekeeping, engineering, sales, and conventions to ensure seamless operations and guest satisfaction. Handling VIP guests and special requests is a key part of this role, alongside managing online reputation by responding to guest feedback and surveys through platforms like Revinate. The role requires a flexible schedule, accommodating evenings, weekends, and holidays, and demands a professional appearance and demeanor at all times. Overall, the Guest Relations Manager is essential in promoting Sunriver Resort as a premier destination while fostering a positive work environment that motivates the guest services team to consistently deliver exceptional service.

• Must be a United States citizen or possess a valid work permit
• Must have a valid drivers license and be able to pass a MVR check
• Must have excellent phone etiquette
• Must be able to read, write and speak English
• Must have strong computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must possess excellent communication skills
• Must be professional in appearance and demeanor
• Must ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with guests and associates
• Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must have a valid drivers license