General Manager - Waterbury, CT

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading name in the location-based entertainment industry, renowned for offering guests memorable experiences through a broad range of recreational activities. With more than 360 venues across North America, Lucky Strike Entertainment stands as one of the premier platforms delivering immersive and engaging entertainment options including bowling, arcade amusements, water parks, and family-friendly entertainment centers. The company is also the proud owner of the Professional Bowlers Association, the foremost professional bowling league and a rising media entity attracting millions of fans worldwide. As an entertainment innovator, Lucky Strike continually evolves its offerings to create dynamic and fun environments where guests can enjoy quality time with family and friends while experiencing top-notch service and attractions. The role of General Manager at Lucky Strike Entertainment is vital in transforming the company’s vision into reality at each center. This position is far from ordinary; it is highly active and requires dynamic leadership, extensive coordination, and the ability to think quickly and solve problems as they arise. General Managers oversee the multifaceted operations of their centers, which include managing entertainment, food and beverage sales, property maintenance, and equipment management. These leaders are responsible for fostering a vibrant, motivated, and efficient team environment where staff members can excel and deliver consistently outstanding guest experiences. General Managers play an integral role in financial management by helping to create and monitor operational budgets, driving revenue growth, and controlling costs including labor and other expenses. They take pride in floor management by orchestrating day-to-day operations, ensuring effective scheduling, planning, organizing, and clear communication among the team. Training and development of staff are central responsibilities, with direct supervision of assistant managers and department heads to guarantee all team members are skilled in guest service, loss prevention, food and beverage standards, and corporate policies. Performance monitoring is a continuous process where General Managers regularly review profit and loss statements and adjust action plans accordingly. They ensure high employee morale and promptly address human resources or loss prevention challenges. Above all, General Managers prioritize guest satisfaction, swiftly resolving customer concerns to maintain and exceed service standards. Additionally, these leaders drive the expansion of food and beverage programs, maintaining excellent quality while cultivating a thriving sales culture through ongoing training and initiative execution. Flexibility is essential as the position requires working varied shifts including weekends, holidays, and extended hours depending on business needs. Ideal candidates possess at least five years of management experience in full-service kitchen, bar, restaurant, or food service operations combined with a bachelor’s degree. Strong business acumen is important, with skills in basic accounting, business math, and analytical decision-making. Successful General Managers are exceptional people developers, collaborative team players, customer service experts, and effective communicators. Knowledge of point-of-sale systems is necessary to ensure smooth transactional processes. The work environment is typical of entertainment venues involving walking, bending, standing for extended periods, and occasional lifting with assistance. This role offers a competitive salary range from $73,000 to $76,000 along with performance-based incentives and comprehensive benefits including healthcare coverage. Lucky Strike Entertainment’s total rewards package is designed to support and recognize employees' contributions, though specific incentives or benefits can vary by position. Employment type for this opportunity is categorized as Other. For more detailed information on benefits and company culture, interested candidates can explore the careers section on Lucky Strike’s website. This is an extraordinary opportunity for a driven and enthusiastic professional to join a world-class team in a vibrant, fun-filled environment where every day is a chance to make a positive impact and have a great time doing it.

• at least five years of management experience in full service kitchen bar restaurant or food service operations
• bachelor's degree
• ability to perform basic business math and accounting
• strong analytical and decision-making capabilities
• excellent interpersonal and communication skills
• ability to work flexible shifts including weekends and holidays
• physically able to stand walk bend and lift with assistance
• familiarity with pos systems