General Manager Starting Salary $60,000 - Franchise

This job opportunity is with a hotel operated by an independent franchisee, offering a rewarding career as a General Manager with a starting salary of $60,000. The hotel operates within the hospitality industry, focusing on providing exceptional guest experiences while maintaining operational excellence across multiple departments. By joining this hotel as a General Manager, candidates will play a pivotal role in managing day-to-day operations and ensuring the hotel meets its financial and service goals. The General Manager is charged with comprehensive oversight of the hotel’s daily functions, including the front office, housekeeping, breakfast service, laundry, maintenance, and accounting departments. This role requires a hands-on leader who can supervise, train, and motivate department teams to deliver outstanding guest service and uphold brand standards. As a central figure in hotel management, the General Manager must maintain strong collaboration with team members, supporting them with operational guidance and coaching in using the Property Management System and other relevant tools. Beyond operational responsibilities, the General Manager acts as the hotel's public relations director, actively promoting the property and responding to guest feedback across platforms such as Google, Yelp, TripAdvisor, and OTAs. They are expected to engage frequently with guests to ensure satisfaction, promptly resolve billing disputes and complaints, and foster a positive hospitality environment. Accountability for financial elements including cash flows, guest accounts receivable, payroll, and night audit packages also falls within this role's duties, requiring the candidate to maintain precise records and ensure balanced house accounts daily. Cost control is another crucial facet of the position. The General Manager oversees forecasting revenue, scheduling, payroll control, and expense management to sustain profitability. They are responsible for selecting and managing hotel staff, conducting performance reviews, and implementing disciplinary or termination actions when necessary. Extending their reach to property maintenance, the General Manager conducts regular inspections, audits inventories, and monitors maintenance progress and furniture, fixtures, and equipment conditions to preserve hotel standards and guest comfort. The role demands availability around the clock to address any urgent guest or employee issues and involves covering shifts across departments as needed. Interaction with corporate clients and collaboration with the sales team for client acquisition and event support strengthen the business's outreach and growth. Upholding company policies, fostering owner loyalty through proactive communication, and submitting regular reports to upper management are mandatory aspects of this executive leadership position. Applicants with Hilton General Manager certification, Food Manager certification, and experience with the Hampton brand and Property Management Systems like PEP will find their skills highly valuable in this position. This role offers a unique chance to lead a dynamic team in a reputable hotel franchise, driving operational success and delivering memorable guest experiences while enjoying a competitive starting salary and a comprehensive set of managerial responsibilities.

• Experience in hotel management
• Ability to manage multiple departments including front office and housekeeping
• Strong organizational and leadership skills
• Excellent customer service and communication abilities
• Availability to respond to emergencies 24/7
• Ability to work flexible hours including unscheduled shifts
• Knowledge of hotel operational standards and procedures