General Manager of Food & Beverage (Grand Rapids Complex)

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering a fully integrated solution of premium services through a white-label approach. The company operates a vast network of 450 venues worldwide, hosting 20,000 events annually and entertaining 165 million guests. This extensive reach is supported by expertise across feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking services for world-class live events and venues. The corporate culture at Legends Global emphasizes respect, ambitious thinking, collaboration, and bold action, committed to fostering an inclusive workplace where every team member can be authentic, make an impact, and grow their career. Winning is considered a daily outcome at Legends Global, driven by a unified team effort and commitment to excellence. The role of General Manager of Food & Beverage is a critical leadership position reporting directly to the Regional Manager or Regional Vice President, managing all food and beverage activities within the Van Andel Arena, Acrisure Amphitheater, and Amway Stadium facilities. This salaried and exempt role involves working within established policies to achieve financial, strategic, and service objectives aligning with corporate goals. The General Manager is responsible for maintaining strong client relations and providing operational leadership in all aspects of food and beverage management. The role requires overseeing budget reviews, approvals, and monitoring to maintain cost control and efficiency in facility operations, including food sales analysis and labor cost management. This position requires direct management of food and beverage sales projections, budgets, and event operations to ensure client satisfaction. The General Manager will develop and implement operational standards to uphold the highest service quality across assigned facilities and will represent Legends Global in business development activities including client acquisition, contract negotiations, proposal development, and sales presentations. Additionally, the role demands coordination with financial and internal staff services and maintaining compliance with state and local health laws as well as internal regulations to ensure top-tier cost and quality control standards. Key responsibilities also include the development and management of operating and marketing financial plans, day-to-day operational oversight, contract approvals, and handling communications and directives from internal and external stakeholders. The General Manager advises on staffing plans in collaboration with Human Resources, ensuring personnel administration and plant operation comply with all local, state, and federal regulations. Evaluating and improving facility practices to meet client and operational needs, managing recruitment, training, supervision, and evaluation of administrative and supervisory staff, and establishing effective relationships with tenants, employees, union representatives, and the public are essential components of the role. Legends Global values excellent communication, interpersonal skills, and organizational ability in this leadership role. The ideal candidate must handle confidential information, foster cooperation among diverse stakeholder groups, and apply their knowledge of entertainment or convention facility management principles. The role requires problem anticipation and immediate corrective action, effective performance under pressure, and expertise in event solicitation, public relations, advertising, media relations, safety regulations, and hospitality standards specific to the meeting, convention, and entertainment industry. Candidates should possess a Bachelor’s degree in business, public administration, or related fields, or equivalent education and experience. Experience with contract negotiation, business law, purchasing procedures, personnel supervision, and labor relations including union contracts is required. Proficiency with basic computer skills including spreadsheets and word processing is helpful. The General Manager will be based onsite at Grand Rapids, MI, overseeing operations at Van Andel Arena, Acrisure Amphitheater, and Amway Stadium. Compensation includes a competitive salary and a benefits package comprising medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. The company is an Equal Opportunity/Affirmative Action employer supporting diverse candidates and federal contractor status under VEVRAA.

• Bachelor's degree or equivalent experience
• Experience in contract negotiation and business law
• Experience with purchasing procedures
• Supervisory experience
• Experience with labor relations and union contracts if applicable
• Excellent communication skills
• Ability to maintain confidentiality
• Ability to manage multiple vested interest groups
• Knowledge of facility management principles
• Problem-solving skills
• Ability to work under pressure
• Knowledge of event promotion and public relations
• Understanding of safety regulations and laws
• Customer service focus
• Basic operational knowledge
• Supervisory and conflict resolution skills
• Computer proficiency