General Manager

Urban Air Adventure Parks is the preeminent indoor adventure park and a market leader in location-based entertainment. Founded and based in Dallas, Texas, Urban Air pioneered the adventure park concept and is known as the largest adventure park operator in the world. Combining innovative attractions with a family-friendly environment, Urban Air creates a space where children, families, and communities can come together to experience thrilling activities in a safe and exciting atmosphere. The company’s mission is to encourage kids to have fun while aiming higher and accomplishing goals they never thought possible. Urban Air prides itself on its commitment to quality, safety, and exceptional customer service, making it a trusted name for indoor entertainment and family outings. The role of General Manager at Urban Air Adventure Parks involves leadership, vision, and day-to-day operational management to ensure the success and growth of the facility. The General Manager is responsible for motivating staff, instilling a sense of accountability, and driving results that align with Urban Air’s culture of fun and high-quality experiences. This position requires overseeing all aspects of park operations, including entertainment, food and beverage, attractions, and property management. Maintaining a positive atmosphere for guests and employees is paramount, as is striving for excellent customer service and a strong community presence. The General Manager will hire, train, and mentor staff to develop their professional skills while creating a collaborative team environment. A core responsibility is the implementation of employee recognition and incentive programs, ensuring team members feel appreciated and motivated. The manager will cultivate positive employee relations, delegate managerial duties effectively, and promote high morale amongst the entire team. Additionally, they will support the growth and internal promotion of area leads and certified trainers, encouraging succession planning and professional development within the facility. Operationally, the General Manager will uphold safety, cleanliness, and security standards to protect guests and staff, ensuring the park meets all regulatory and company requirements. A keen eye for operational excellence and adherence to established philosophies is critical to maintaining high standards and consistent guest satisfaction. The General Manager guides the management team, holding them accountable for performance and leadership, while monitoring guest feedback through online reviews to continually improve the visitor experience. From a financial perspective, this role requires strategic management of inventory control, labor budgets, and marketing initiatives to capitalize on business opportunities in the market area. The General Manager analyzes financial reports regularly to develop action plans aimed at growing revenue and controlling expenses, thereby meeting or exceeding the company’s annual financial goals. They must balance operational demands with fiscal responsibility, ensuring adequate staffing while maximizing customer satisfaction and maintaining cost efficiency. Successful candidates must demonstrate professionalism, strong communication skills, and the ability to establish positive working relationships with employees, management, and vendors. Adaptability and flexibility are crucial to respond to the changing needs of the business and team dynamics. The ideal General Manager will be an innovative thinker with a strategic mindset and a genuine appreciation for diversity in the workplace. Working at Urban Air means becoming part of a team dedicated to creating a fun, safe, and encouraging environment for employees and guests alike. This position offers a unique leadership opportunity for those passionate about hospitality and entertainment industries such as theme parks, family entertainment centers, resorts, and restaurants. Urban Air Brockton is an equal opportunity employer committed to fostering an inclusive workforce. If you are a motivated leader who enjoys mentoring others and driving business success, this General Manager role is an excellent career move.

• 3+ years of experience in facility operations and management
• Experience in hospitality industry such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
• Intermediate computer skills including Microsoft Office (Excel, Word, PowerPoint)
• Strong communication and interpersonal skills
• Ability to motivate and mentor a team
• Professional grooming and conduct
• Ability to maintain professionalism internally and externally
• Flexibility and adaptability to changing business needs
• Strong judgment and decision-making skills
• Commitment to diversity and inclusion
• Ability to analyze financial reports and develop action plans to meet budget goals