General Manager-Albany,NY($49.1k-$73.5k/Year)-Albany,NY,USA,NY

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded and headquartered in Dallas, Texas, Urban Air has pioneered the adventure park concept and has grown to become the largest adventure park operator worldwide. Offering a unique and innovative recreational experience, the company focuses on creating fun, exciting, and safe environments for guests of all ages. With a clear mission to help kids have fun and aim higher by achieving things they never thought possible, Urban Air Adventure Parks is dedicated to delivering exceptional service and fostering community engagement. Urban Air Albany operates as part of this nationwide network, continuing the commitment to quality entertainment and guest satisfaction while promoting equal opportunity employment. The General Manager role at Urban Air Albany is a leadership position designed to drive operational excellence, motivate teams, and ensure the highest standards of guest experience are met. This full-time role requires an individual who is passionate about leading people and operations in a fast-paced family entertainment environment. The General Manager will provide overall leadership, vision, and direction, working closely with staff to cultivate a fun and productive culture that aligns with Urban Air's core values. Responsibilities include managing all aspects of operations such as entertainment, food and beverage, attractions, and property management, ensuring a safe and clean environment. The role also demands a focus on financial stewardship, including budgeting, inventory control, and meeting revenue targets. In this highly interactive role, the General Manager will hire, train, and mentor staff members, helping them grow professionally while maintaining high standards of customer service. They will be responsible for fostering a team environment, leading by example, and executing employee recognition and incentive programs. Strong community engagement through partnerships with local organizations is also a key part of the role, enhancing Urban Air's reputation and reach. Success in this role requires a blend of operational expertise, financial acumen, and people management skills along with the ability to adapt to changing business needs. Ideal candidates are those who bring enthusiasm, professionalism, and a strategic mindset to lead a vibrant team while driving the business forward. Urban Air values diversity and inclusion and expects the General Manager to uphold these principles through their leadership and day-to-day interactions. This position plays a vital role in maintaining Urban Air’s standing as an industry leader and ensuring the continuous delivery of memorable experiences for guests and staff alike. If you are a dynamic leader ready to contribute to a growing brand and help create fun and safe adventure experiences, this opportunity is for you.

• Experience in hospitality including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
• Minimum of 3 years experience in facility operations and management
• Ability to develop and mentor team members
• Strong decision-making skills with good judgment
• Excellent communication skills
• Professional grooming and conduct
• Proficiency in Microsoft Office
• Ability to maintain professionalism internally and externally
• Flexibility and adaptability to business needs
• Positive and energetic attitude
• Ability to cultivate a positive team environment
• Commitment to diversity and inclusion