Front Office Manager - Quick Hire!

Aloft Providence Downtown is a vibrant hotel located in the heart of Providence, Rhode Island, offering guests a modern and dynamic environment designed for connection and comfort. As part of the Aloft Hotels portfolio, which is owned by Marriott International, this establishment embraces a unique approach to hospitality that blends contemporary design with a lively atmosphere. The hotel is positioned as a hub for guests to engage with the local area, whether they are visiting for business, leisure, or social events. Aloft Providence Downtown prides itself on providing exceptional service and fostering a sense of community and belonging among its guests and staff. As a Marriott International brand, Aloft benefits from extensive corporate resources, a commitment to diversity and inclusion, and comprehensive employee programs. Marriott International is known for its robust benefit offerings, inclusive work culture, and opportunities for career advancement across a broad range of hospitality and management roles. The role of Front Office Manager at Aloft Providence Downtown is a full-time, management-level position integral to the hotel's guest services operations. This role involves comprehensive oversight of all front office functions and staff, including Bell Staff, Switchboard Operations, Guest Services, Front Desk, and Retail/Gift Shop, as applicable. The Front Office Manager acts as a department head, responsible for directing and collaborating with managers and employees to execute all front office operations efficiently. Core responsibilities include managing guest arrival and departure procedures, striving to improve guest and employee satisfaction continuously, and maximizing the financial performance of the department. The position offers an annual salary range from $57,000 to $75,000 and includes eligibility for bonus programs, reflecting the importance of the role within the hotel's operational hierarchy. The candidate selected for this position will lead by example, utilizing strong interpersonal and communication skills to influence and encourage their team. They will be responsible for supervising and managing employees, ensuring operational standards are met, and maintaining open, collaborative relationships within their team. The role requires the ability to handle performance expectations, recognize employee contributions, and foster an environment of mutual trust and respect. Additionally, the Front Office Manager will set and monitor department goals, oversee staffing levels to meet business needs, and manage controllable expenses in alignment with budgetary objectives. Beyond operational management, this role also ensures strict compliance with Front Office policies, standards, and procedures. The manager will administer disciplinary procedures fairly and consistently, support the Peer Review Process, and maintain a positive atmosphere conducive to excellent guest relations. A significant aspect of the position includes enhancing customer satisfaction by providing services that exceed guest expectations, addressing complaints effectively, and continuously seeking opportunities to improve service performance. As a "Service Champion," the Front Office Manager shapes the overall guest experience while empowering staff to deliver exceptional customer service. Human resource responsibilities encompass identifying and addressing developmental needs of employees through coaching and mentoring, setting performance standards, and conducting performance appraisals. The manager will also be involved in recruiting and hiring staff to meet operational demands timely. Additional duties include maintaining clear communication across various levels of the organization, problem-solving operational challenges, and ensuring that all activities support the hotel's financial and strategic goals. This position not only offers a dynamic and rewarding work environment but also comes with a comprehensive benefits package from Marriott International, including health care benefits, 401(k) plan with company match, employee stock purchase plan, paid time off, life and disability insurance, travel discounts, adoption assistance, paid parental leave, and various wellness programs. Aloft Providence Downtown encourages a diverse and inclusive workplace where associates are valued for their unique backgrounds and talents, providing an ideal setting for professional growth and personal development. Joining this team means becoming part of a global brand dedicated to hospitality excellence and innovation, empowering employees to be their best selves and contribute meaningfully to the guest experience.

• high school diploma or GED
• four years experience in guest services, front desk, or related professional area
• or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
• two years experience in guest services, front desk, or related professional area
• strong leadership skills
• excellent communication abilities
• ability to manage multiple responsibilities
• competency in financial and budget management
• experience in employee supervision and development
• commitment to customer service excellence