Front Office Manager- Graduate by Hilton Richmond

Schulte Companies is a distinguished third-party management organization with extensive multi-generational expertise across all aspects of the hospitality industry. The company manages over 200 locations distributed in 38 states across the United States and also extends its presence internationally with properties in 3 countries. Schulte Companies collaborates with a broad portfolio of well-known and respected brands including Marriott, Hilton, IHG, and Hyatt, as well as a diverse collection of unique, independent, boutique, and lifestyle hotels and restaurants. This diverse brand partnership allows Schulte Companies to remain at the forefront of the industry by continually innovating and adapting to the evolving demands of hospitality. As a company, Schulte Companies prides itself on fostering a service-driven culture rooted in hospitality, respect, and authenticity. Their mission is centered on providing exemplary service by prioritizing the needs of both internal associates and external guests. The company emphasizes inclusivity and employee development, creating an engaging and empowering workplace environment. Employees are considered the company’s greatest asset, which reflects in their commitment to professional growth opportunities and a supportive culture that encourages open communication and positive impact. The Front Office Manager role at Schulte Companies is a dynamic and integral position responsible for overseeing front desk operations while embodying the company’s service excellence philosophy. This role requires a hands-on, energetic leader who can manage daily front office activities efficiently, ensuring that guest experiences are exceptional and staff are motivated and recognized consistently. The manager acts as the “Service Champion” for the front office, actively creating a welcoming and productive atmosphere for guests and employees alike. In this leadership position, the Front Office Manager will be responsible for monitoring room statuses, managing rates and discount packages, coordinating room blocking for events, and maintaining strong communication channels across departments, especially with housekeeping and valet services. The role involves staffing oversight to meet operational and financial goals, analyzing guest satisfaction data to drive continuous improvement, and fostering a positive work environment through employee feedback initiatives and recognition programs. The manager also handles administrative duties such as scheduling, employee hiring and coaching, discrepancy resolutions, monitoring VIP arrivals, and acting as the Manager on Duty when needed. Schulte Companies offers a rewarding and flexible work environment that values work-life balance along with competitive and comprehensive benefit packages. Employees gain access to daily pay options, free telemedicine, virtual mental health care, multiple insurance plans, 401k retirement plans with company matching, paid time off, holiday pay, pet insurance, and exclusive discounts through the Schulte Savings Marketplace. The company’s commitment to career growth, employee wellness, and an inclusive workplace culture makes this an exciting opportunity for a dedicated and experienced hospitality leader to join a growing enterprise focused on excellence and innovation within the hotel industry.

• Minimum of three years in similar leadership role such as front desk supervisor or assistant front office manager
• Minimum of high school education, post-high school education preferred