Front Office Agent - Quick Hire!

Montage International is a premier hospitality company renowned for its luxury hotels and resorts that offer an unparalleled guest experience rooted in personalized service and meticulous attention to detail. With a commitment to excellence, Montage International combines innovative hospitality practices with a welcoming atmosphere that fosters passion and creativity. This dynamic company has created a culture that encourages employees to bring their unique talents and energy to the forefront, enabling them to contribute meaningfully to the organization’s vision and values. Montage International prides itself on promoting a work environment where individuals are empowered to do what they love, aligning their personal passions with their professional roles to craft memorable experiences for guests and drive the company’s success. The establishment is currently seeking a Front Office Agent to join their dedicated team, a role vital to the guest experience as the first point of contact upon arrival. This position is instrumental in hosting guests warmly, ensuring a seamless check-in and check-out process, and creating unique and personalized experiences tailored to diverse guest personas. The Front Office Agent embodies hospitality professionalism by cultivating strong, respectful relationships with guests, thereby enhancing their overall stay and satisfaction. This role supports the company’s goals, objectives, vision, mission, and values through direct interaction and partnership with other department leaders and associates. This full-time position offers a competitive hourly wage of $22.50 and expects the incumbent to be resourceful and proactive in exceeding guest expectations. The agent will manage guest accounts, handle invoicing and billing with accuracy, and provide valuable local area information to guests. The role requires excellent customer service skills, a friendly demeanor, and a demonstrated ability to think critically to resolve guest service issues creatively and efficiently. Emphasis is also placed on teamwork, communication, and the ability to work collaboratively with different departments to ensure guests receive a flawless, personalized hospitality experience. Montage International is committed to diversity, equity, and inclusion, actively welcoming applicants with disabilities by providing reasonable accommodations throughout the selection process. They maintain a drug-free workplace and adhere to Equal Employment Opportunity standards. Those interested in advancing their career within a brand that values passion, creativity, and first-class service are encouraged to apply, as Montage International continues to build on its reputation as a leader in the luxury hospitality industry.

• High school diploma or equivalent
• minimum of two years’ experience in a hotel operations environment
• minimum of two years’ experience in customer service
• basic math skills with ability to accurately handle billing
• ability to communicate clearly in English
• ability to stand and walk for up to 6 hours
• ability to lift up to 15 lbs
• physical ability to bend, stoop, squat and stretch
• manual dexterity and repetitive motions capability