Front Desk Representative - Quick Hire!

Our company is a well-established medical practice dedicated to providing exceptional healthcare services to our community. We pride ourselves on creating a welcoming and professional environment where patients receive attentive and personalized care. Operating in a growing and fast-paced healthcare sector, we continually strive to improve our patient experience by integrating the latest practices and technologies to enhance service efficiency and quality. The practice values professionalism, attention to detail, and a commitment to quality patient care. With a focus on patient satisfaction, our team works collaboratively to maintain a supportive and friendly atmosphere for both patients and staff. We are currently looking for a Front Desk Representative who will play a critical role in the daily operations of our practice and serve as the first point of contact for patients and visitors. The Front Desk Representative position involves welcoming and greeting patients and visitors in person or over the phone, managing inquiries, and ensuring smooth front office operations. This role requires excellent customer service skills, strong telephone etiquette, and the ability to remain organized in a fast-paced medical environment. Candidates must be flexible, efficient at managing their time, and attentive to detail to handle a variety of responsibilities effectively. Computer competency is essential for managing patient records, scheduling appointments, and processing payments. The representative will also be responsible for verifying insurance eligibility, obtaining prior authorizations, collecting patient payments, and managing the cash drawer with accuracy. This is a dynamic role that demands a professional demeanor and a strong focus on quality care, making it essential for candidates to have prior experience in customer service, preferably in a medical or optical office setting. This opportunity offers a chance to join a supportive team and contribute significantly to the patient experience while advancing one's career in the healthcare field. The position reports directly to the Front Office Manager and offers a competitive starting pay commensurate with experience and qualifications.

• High school diploma or GED
• Minimum of two years customer service experience
• Ability to work flexible schedule including some travel and weekends
• Strong communication skills
• Strong computer skills
• Ability to multi-task
• Strong problem-solving abilities