Front Desk Receptionist - Bilingual Spanish - Quick Hire!

America's Best is part of National Vision, one of the largest optical retailers in the United States with over 1,000 stores nationwide. The America’s Best brand is known for combining both eyewear and eye care into one seamless, excellent experience offered to customers at affordable, low prices. National Vision, the parent company, is deeply committed to making quality eye care and eyewear accessible and affordable for everyone, believing that vision is foundational to living one’s best life. Their extensive network and trusted reputation have made America’s Best a preferred destination for eye care and eyewear needs across the country. By choosing America's Best, customers receive a comprehensive range of optical services from eye exams to eyewear fitting, all under one roof, supported by experienced professionals dedicated to customer satisfaction. The role of a Receptionist at America’s Best is crucial as the first point of contact for customers walking into the store. This position serves as the friendly face and welcoming presence that initiates every customer’s experience, ensuring they feel valued and attended to from the moment they arrive. Receptionists are responsible for managing patient records meticulously to support store operations and help schedules flow smoothly throughout the day. They provide prompt, courteous service both over the phone and in person, creating an atmosphere of professionalism and warmth. The role is integral to the operational efficiency of the store, acting as the glue that holds together various aspects of daily functioning. Candidates will appreciate the work-life balance benefit as every Sunday is a day off due to the store closure, highlighting the company’s commitment to employee well-being. Responsibilities include facilitating smooth customer flow, answering calls with professionalism, and managing appointment scheduling to optimize the daily patient experience. The Receptionist also processes insurance information accurately, provides basic eye care and product information, and keeps the reception area neat and well-stocked. By maintaining patient files and coordinating with the optical team, the receptionist ensures customers' needs are anticipated and met without delay. This position offers an exciting opportunity to work within a supportive retail environment known for its career growth, comprehensive training programs, and robust benefits package. The role suits individuals who are bilingual in English and Spanish, bringing communication skills that enhance accessibility and customer engagement across diverse communities. Overall, this position at America’s Best delivers a dynamic blend of customer service, organizational tasks, and teamwork within a rapidly growing optical retail company.

• High school diploma or equivalent
• Fluent in reading and speaking both English and Spanish
• Previous experience in a receptionist or customer service role preferred
• Ability to manage multiple phone lines
• Strong organizational and communication skills
• Ability to maintain patient confidentiality and handle sensitive information
• Basic knowledge of insurance and managed care plans preferred