Front Desk Clerk - Quick Hire!

Concord Hospitality is a respected company known for its commitment to quality service and a supportive work culture in the hospitality industry. As a prominent hotel management company, Concord Hospitality operates a portfolio of hotels that emphasize guest satisfaction and associate well-being. The company culture at Concord Hospitality is founded on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These values create a work environment where associates feel valued, respected, and motivated to deliver exceptional guest experiences. Concord Hospitality is committed to hiring the best associates in the market and fostering a workplace where employees can grow and thrive. The company supports career advancement, providing comprehensive training and development opportunities to enhance employees' skills and prospects within the hospitality field. Concord Hospitality also promotes an Associate First philosophy, ensuring that associates’ needs and professional growth are prioritized. The company maintains a drug-free workplace and embraces diversity by being an Equal Opportunity Employer (M/F/D/V). They take their legal responsibilities seriously by informing applicants of their rights under federal employment laws, promoting an ethical and compliant workplace. Working at Concord means being part of a fun and engaging team environment with frequent activities and initiatives designed to show associates how much they are appreciated. In addition to a competitive wage, full-time associates receive a robust benefits package that includes medical, dental, and vision coverage, life insurance, disability options, 401K plans, tuition assistance, and discounted room rates across Concord-managed hotels. This comprehensive approach to benefits underscores Concord Hospitality’s dedication to both its guests and its employees. The Front Desk and Guest Care role at Concord Hospitality is pivotal to achieving the standards of guest service that define the company. This position is at the heart of hotel operations and involves high levels of guest interaction, making it indispensable to creating memorable stays. The primary responsibility of a Front Desk or Guest Services Clerk is to deliver the best possible hospitality experience with professionalism, courtesy, and efficiency. This role requires a proactive, responsive, and caring attitude to ensure guest satisfaction. The clerk welcomes guests, manages check-ins and check-outs, handles guest inquiries, and resolves concerns promptly and effectively. They are also responsible for processing guest payments and adhering strictly to cash handling procedures. Beyond transactional tasks, the position plays an essential role in communication between guests and various hotel departments, ensuring smooth operations and quick response to guest needs. Knowledge of the hotel's brand, travel programs, and special offers is important to fully assist guests and enhance their experience. The role further requires managing guest mail and messages with discretion and professionalism, responding promptly to incoming calls and lobby visitors, and maintaining a thorough understanding of hotel safety and emergency procedures. Ideal candidates for this position are individuals with a genuine passion for serving others, excellent communication skills, a winning personality, and a high sense of responsibility. The position suits those who enjoy interacting with people and working in a dynamic, guest-focused environment. Concord Hospitality values associates who bring enthusiasm, professionalism, and a dedication to hospitality excellence. Overall, the Front Desk and Guest Care role at Concord Hospitality is an exceptional opportunity for those seeking a rewarding career with room for growth in an employer that truly values its team members, fosters a great company culture, and offers competitive benefits and training programs.

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Ability to communicate effectively with guests and team members
• Proactive problem-solving skills
• Ability to manage multiple tasks simultaneously
• Strong attention to detail
• Availability to work flexible hours including evenings, weekends and holidays