Front Desk Agent - Quick Hire!

Fairfield El Paso Airport is a welcoming hotel operated by MCR Hotels, one of the largest owner-operators of hotels in the United States. As a part of MCR's expansive portfolio, which includes 148 premium-branded hotels across 37 states and 106 cities, Fairfield El Paso Airport prides itself on providing clean, friendly, well-organized, and safe accommodations for all guests. Established as a company in 2006, MCR Hotels has its headquarters and regional offices in major cities such as New York City, Dallas, Chicago, and Richmond, Virginia. The company manages its properties under esteemed brands such as Marriott, Hilton, and independent hotels. It has earned numerous industry awards, including Marriott's Partnership Circle Award and Hilton's Legacy Award for Top Performer, which reinforces its commitment to excellence in hospitality. The role of the Front Desk Agent at Fairfield El Paso Airport is vital to ensuring guests have a memorable and pleasant experience from check-in to departure. This position involves greeting guests with a happy and friendly demeanor, using guests' names whenever possible to create a personalized environment, and addressing customer needs and requests promptly and professionally. The Front Desk Agent must maintain thorough knowledge of the hotel’s features and amenities, support various groups and events held within the property, and use technology effectively to enhance service delivery. Additionally, this role involves answering incoming calls with appropriate phone etiquette, ensuring smooth communication and guest satisfaction throughout the stay. In addition to welcoming guests, this position requires maintaining a spotless work environment in both guest-facing and back-of-house areas. The team-oriented culture encourages everyone to participate in cleanliness by contributing to keeping rooms and public spaces organized and safe. During cleaning activities, it is important that agents continue to engage guests warmly, reinforcing the hospitality experience. Product consistency and quality are crucial for this role; agents are expected to complete operational checklists with 100% accuracy and submit shift handover reports punctually to ensure seamless communication between shifts. Adherence to uniform standards and grooming policies is mandatory, including wearing an approved uniform and nametag while maintaining a friendly smile. Teamwork is a core value at Fairfield El Paso Airport. Communication among team members must be clear, honest, and professional. A positive, can-do attitude is essential, as agents need to be flexible, willing to assist beyond their traditional responsibilities, and committed to fostering a welcoming and productive work environment. The ultimate goal is to meet and exceed guest expectations, helping to secure high guest satisfaction scores and increase repeat visits. This role requires the ability to work efficiently under pressure in a fast-paced environment, handle challenging guest interactions with composure, and be proactive in resolving issues. Familiarity with hotel rate schedules and promotions is important to provide accurate information to guests. Physical stamina is necessary as agents will stand for extended periods, move throughout the hotel, lift supplies, and perform tasks that require manual dexterity and attention to detail. Working at Fairfield El Paso Airport under MCR Hotels offers the chance to be part of an innovative leader in the travel and hospitality industry. Employees enjoy growth opportunities and benefits such as health, dental, and vision insurance after eligibility, paid time off, hotel discounts, weekly pay, retirement plans, and referral bonuses. MCR’s dedication to recognition and career advancement supports a rewarding and engaging workplace for all team members.

• Stand or remain in a stationary position for long periods of time (3-4 hours at a time)
• Type on and operate computers and other office devices
• Bend, stoop, crouch, lift and transport supplies up to 25 pounds
• Inspect and visually observe details at close and long range
• Arrive and clock in/out on time for every shift worked
• Clock in/out for breaks at designated times
• Provide sufficient notice when calling out for a scheduled shift