Fedex Office seeks Retail Customer Service Associate-$14 To $16 Per

FedEx Office is a leading retail provider specializing in print, signs and graphics, and shipping services. As a division of FedEx, the company is committed to delivering exceptional customer experiences through its comprehensive range of business solutions. FedEx Office stores serve as convenient hubs for customers seeking reliable printing, packaging, and shipping options, supported by knowledgeable staff and advanced technologies. The company places a strong emphasis on quality-driven management, aiming to optimize profitability while maintaining the highest standards of customer service and operational excellence. FedEx Office is known for fostering a supportive work environment that encourages continuous improvement, inclusivity, and respect for all team members. The company is also dedicated to accessibility and equal opportunity employment, providing reasonable accommodations for qualified individuals with disabilities and ensuring fair hiring processes in compliance with local laws. The role of Store Consultant at FedEx Office is a dynamic and customer-focused position that requires a blend of consultative sales skills, operational knowledge, and a commitment to delivering outstanding service. As a vital member of the store team, the Store Consultant is responsible for managing a variety of print, graphic, and shipping products and services while ensuring a seamless and positive customer experience. This full-time position involves handling customer orders, providing detailed pricing and product information, and offering tailored recommendations based on customer needs. The Store Consultant operates and maintains diverse equipment used for printing, binding, and packaging, manages production queues, and takes charge of retail stock and supplies. Additionally, this role involves coordinating store activities, assisting with team training, and maintaining a clean and organized retail environment. A key aspect of the Store Consultant position is the ability to multitask efficiently in a fast-paced environment, handling multiple customer interactions and operational tasks simultaneously. The ideal candidate demonstrates excellent communication skills, both verbal and written, and can engage customers by anticipating their needs and suggesting practical solutions. Physical stamina is also essential, as the role requires standing for the entire shift, lifting items up to 55 pounds, and frequent bending and twisting. The position emphasizes confidentiality and care when handling sensitive documents and packages, and it includes processing financial transactions accurately through point-of-sale systems. FedEx Office provides a supportive atmosphere where Store Consultants are encouraged to seek continuous learning and improvement opportunities. The company upholds detailed standards and procedures in line with legal, safety, human resources, security, and customer service policies. Through these efforts, employees contribute to an overall culture of quality and excellence that aligns with FedEx Office's mission of providing market-leading business services. Those joining the team can expect a rewarding career path with potential for growth and development, backed by a company recognized for its focus on quality, inclusivity, and customer satisfaction. The Store Consultant role is crucial in maintaining FedEx Office's reputation as a trusted provider in the retail business services space.

• High school diploma or equivalent education
• Six months or more of specialized experience
• Ability to stand during entire shift excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend and twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors and other team members on a consistent basis
• Ability to perform work activities requiring cooperation and instruction on a consistent basis
• Ability to function in a fast-paced environment under substantial pressure on a consistent basis
• Ability to maintain attention and concentration for extended periods of time on a consistent basis
• Ability to work with minimal supervision on a consistent basis
• Ability to report regularly to work and maintain established business hours to support the FedEx Office business