Everett,WA,USA Job:Cafe Manager(Full-time) | Hiring

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. Renowned as the pioneer in the adventure park industry, Urban Air combines thrilling entertainment with family-friendly environments, creating unforgettable experiences for guests of all ages. As the largest operator of adventure parks globally, the company is committed not only to fun and excitement but also to inspiring children to challenge themselves and achieve what they never thought possible. Urban Air Adventure Parks truly stands at the forefront of location-based entertainment, blending innovative attractions with exceptional customer service to deliver memorable moments for visitors. The company fosters a culture of safety, fun, and inclusivity, making it a highly respected name in the entertainment sector. The Urban Cafe, located within the Urban Air Adventure Park, is an essential component of this immersive experience. This cafe offers guests a place to enjoy delicious food and refreshments in a vibrant and welcoming atmosphere. The position of Cafe Manager at Urban Air signifies a unique opportunity to lead and enhance the operations of the Urban Cafe while supporting the vision and values of Urban Air Adventure Parks. This role is a hands-on, dynamic position that involves direct engagement in daily operations, including working alongside the team in both kitchen and service areas. The Cafe Manager’s primary duty is to oversee the entire cafe operation ensuring that all food preparation, service, and customer interactions uphold the high standards set by Urban Air. The role requires a leader who is capable of balancing speed and efficiency with excellent customer service – creating a friendly and supportive environment for team members and guests alike. The manager will be responsible for supervising the Urban Cafe Team, ensuring inventory control, maintaining cleanliness and hygiene standards, managing deliveries, and handling guest concerns effectively. A key component of the role involves training staff members to prepare the full menu and serve food and drinks to consistently high standards. This position demands a leader who is proactive, detail-oriented, and motivated to drive excellence across all facets of the cafe’s operation. Urban Air is seeking someone with at least two years of experience in the food and beverage industry, with prior management experience preferred. Food safety certification such as ServSafe is required or must be attainable within the first month of employment. The employment type may be full-time with shifts that can include days, nights, weekends, and extended hours as required by business needs. The Cafe Manager must be a role model in upholding Urban Air’s policies, standards, and culture, inspiring the team through strong leadership and effective communication. The manager will also participate in ongoing training and staff meetings to continuously improve the cafe experience. Working in a fast-paced, noisy environment requires the ability to multitask, exercise sound judgment, and maintain a positive, solution-oriented attitude. Physically, the role involves standing for long periods, moving around the facility, and lifting up to 30 pounds when handling deliveries or supplies. Urban Air Adventure Parks is an equal opportunity employer that values diversity and inclusion, and the Cafe Manager position presents an exciting career pathway in a growing and innovative entertainment company dedicated to delivering fun, safety, and memorable experiences.

• ability to lead, motivate and empower team members
• ability to align team members with Urban Air culture by balancing seriousness and having fun
• ability to take initiative
• excellent interpersonal and communication skills
• ability to recognize problems and problem-solve
• ability to set goals and convert plans into action
• ability to see patterns in performance and strategize solutions
• exercise good judgment in decision making
• open to feedback and self-improvement
• ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• serve as a role model by demonstrating and upholding Urban Air policies and standards
• work days, nights, and/or weekends as required
• work in noisy, fast-paced environment with distracting conditions
• move about facility and stand for long periods of time
• lift and carry up to 30 lbs.