Events Concierge and Coordinator - Downey, CA

The Event Concierge & Coordinator position is a vital role within the hospitality industry, specifically designed to enhance the experience of meeting planners, guests, and clients in a hotel setting. This role is integral to the success of events hosted at the hotel, ensuring that every detail is meticulously handled and that the clients' expectations are not only met but exceeded. The hiring establishment is a hotel renowned for its commitment to superior service and client satisfaction, operating within the competitive hospitality market. Known for delivering exceptional guest experiences, this hotel combines elegance and efficiency to accommodate a diverse range of events, from corporate meetings to social gatherings. The Event Concierge & Coordinator serves as the primary liaison between the hotel and meeting planners, bridging the gap between the clients' needs and the hotel's service capabilities. This position requires a hands-on professional who is constantly on the floor, immediately responsive to requests, and proactive in identifying and solving potential challenges before they affect the guest experience. The role involves close collaboration with various hotel departments, including Sales, Events, Front Office, and Revenue Management, to ensure the seamless execution of events. A typical day for an Event Concierge & Coordinator involves double-checking function rooms prior to start times to guarantee they meet the client’s specifications and satisfaction. This responsibility underscores the proactive nature of the role, focusing on quality control and client delight. Moreover, the coordinator is tasked with providing personalized and practical support throughout the guests’ stay, such as tracking shipments, fulfilling unique requests like procuring scissors or doorstops, and occasionally offering small comforts like the meeting planner’s morning coffee. The role also demands administrative competencies, assisting Events and Sales Managers with tasks such as processing event leads, managing customer interactions, account follow-up, and generating key reports. Timeliness, strong customer service orientation, and the ability to manage deadlines efficiently are essential qualities for success in this position. Positioned as the main point of contact once contracts are signed, the Event Concierge & Coordinator manages aspects of group block servicing, including rooming lists, reservation updates, special requests, and cutoff date monitoring. They prepare and distribute group resumes and room block reports to ensure various departments are aligned operationally. Attention to detail is crucial in reviewing and confirming rate accuracy, billing instructions, and payment methods ahead of arrivals. Effective communication is a cornerstone of the role, requiring proactive contact with group clients to finalize event details, troubleshoot problems, and maintain guest satisfaction throughout the booking lifecycle. Collaborating with Front Office and Revenue Management teams ensures that room inventory is controlled and block optimization is achieved. Additionally, the coordinator supports sales managers with contract transitions and post-stay follow-ups as necessary. Service excellence is embedded in the job's culture, emphasizing warm greetings, using guests’ names, rapid and efficient service delivery, offering assistance, and expressing gratitude with invitations for return visits. The role operates in a fast-paced environment, emphasizing a genuine desire to meet and anticipate the needs of others. This is a full-time hourly position with a competitive rate of $30.00 per hour. The employer is an equal opportunity organization that values diversity and inclusion, committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Candidates are expected to embody a strong work ethic, pride in their accomplishments, and flexibility regarding work schedules, which may include mornings, afternoons, evenings, weekends, and holidays. Physical stamina to walk and stand throughout shifts and the ability to handle moderate physical tasks are also important. Overall, the Event Concierge & Coordinator role offers a dynamic and rewarding career path within the hospitality sector, focusing on customer satisfaction, event excellence, and collaborative teamwork to create memorable experiences for all guests and meeting planners alike.

• High school diploma or equivalent
• Experience in the service industry
• Ability to lift, pull, and push moderate weight
• Ability to walk and stand throughout shift
• Flexible schedule including mornings, afternoons, evenings, weekends, and holidays
• Strong verbal and written communication skills
• Commitment to excellent customer service