Dunwoody Flexible Role:Bilingual Airport Customer Service Agent
Posted on November 23, 2025
Role Based in Dunwoody
Flexible Role in Dunwoody: Bilingual Airport Customer Service Agent Employer: Air China (Hiring in Dunwoody) Based in: Dunwoody, GA (a key business district)
Compensation: $18-$25/Hour (approx. $44.7k/Year) Benefits: Benefits may be available based on employment type. Flexible contract/gig opportunity in Dunwoody.
What You'll Do
Apply your Bilingual (Mandarin skills at our Dunwoody location.
- This Dunwoody-based role is an excellent opportunity for professionals skilled in Bilingual (Mandarin.
- Our Air China team in Dunwoody, GA is growing.
- Benefit from working in Dunwoody, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Bilingual, Ground Operations industry.
Join the Air China ground team at Washington Dulles International Airport (IAD). We are seeking a fluent Mandarin and English-speaking Customer Service Agent to provide exceptional service to our passengers at check-in, the boarding gate, and our premium lounge. Core Responsibilities: This is a fast-paced, customer-facing role. You will be responsible for assisting passengers with check-in, ticketing, flight information, and baggage inquiries. You will use your language skills to solve problems and provide a seamless airport experience for our diverse clientele. Qualifications & Requirements: Applicants must be fluent in both English and Mandarin (reading, writing, speaking). 1+ year of experience in customer service, aviation, or hospitality is required. Must be able to stand for long periods, work in a team, and pass all airport and TSA background checks. Must be legally authorized to work in the US. Work Schedule: This position requires full flexibility to work a variable shift-based schedule, which is essential for airport operations. You must be available to work early 'day time' shifts for departures, late 'night shift' shifts for arrivals, and be available for 'weekend shift' and holiday assignments. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $18.00 - $25.00 per hour, plus a language pay differential. Benefits include medical/dental/vision insurance, 401(k), paid vacation, and travel privileges on Air China and Star Alliance partners.