Dufry(Baltimore,MD,USA)Hiring:General Manager II-$74669 To $91262 Per

HMSHost is a leading global restaurateur specializing in food and beverage services in travel venues such as airports, highways, and shopping malls. The company operates over 1,000 locations around the world and is known for its commitment to excellent customer service, quality food, and a diverse portfolio of well-known restaurant brands. HMSHost aims to create exceptional dining experiences for travelers and customers by focusing on operational excellence, innovation, and employee engagement. The company values diversity and inclusion, corporate responsibility, and providing rewarding career opportunities for its team members. The role of General Manager II (GM) at HMSHost is a critical leadership position responsible for managing a quick-service restaurant (QSR) or a small cluster of restaurants or points-of-sale, typically with annual sales up to $5 million. The GM ensures that the restaurant operates efficiently and profitably while maintaining high standards of cleanliness, service, and financial performance. The position is an exempt role under the Fair Labor Standards Act, reporting usually to a Director of Operations or an area leader, and requires the flexibility to work varied and rotating schedules including opening and closing shifts. This role involves broad responsibility over the operation, including staff deployment, training, financial management, and customer service. The General Manager II makes key leadership decisions to ensure the success of the restaurant and leads efforts in inventory control, quality assurance, compliance with safety and regulatory standards, and brand standard adherence. The GM also plays a pivotal role in fostering a motivated and engaged team culture, coaching employees, hiring, performance management, and executing company initiatives aimed at revenue growth and operational excellence. HMSHost offers a comprehensive benefits package to support its employees, including health, dental, and vision insurance, generous paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, an employee assistance program, and extensive training and career development opportunities. The company also encourages employee referrals through its bonus program. Salary for this position ranges from $74,669 to $91,262, reflecting the responsibility level and required expertise in restaurant management. The General Manager II must have at least 3 years of experience managing restaurant P&L and 5-7 years of overall applicable restaurant experience in QSR or related settings. A background in food service management or culinary programs can be considered in lieu of some experience. The ideal candidate will have strong leadership skills, effective team management abilities, sound financial acumen, familiarity with HMSHost's policies and operational standards, and a commitment to safety, quality, and customer satisfaction. The role demands excellent communication skills for interacting with team members, vendors, customers, and leadership. HMSHost is committed to equal employment opportunity and maintaining an inclusive workplace free of discrimination and harassment. The company values diversity in all forms including race, gender, sexual orientation, disability, veteran status, and other protected characteristics. It is a drug-free workplace dedicated to fostering a safe and productive environment for all employees.

• Documented experience managing QSR or similar restaurant operations with P&L responsibility
• minimum 3 years of P&L management experience and 5-7 years overall restaurant experience
• ability to work varied and rotating schedules including opening and closing shifts
• strong leadership and decision-making abilities
• knowledge of safety, health, and sanitation regulations
• ability to coach, mentor, and develop staff
• excellent communication skills
• ability to understand and enforce company and brand standards
• flexibility to handle multiple priorities
• ability to maintain confidentiality and discretion
• willingness to participate in training and professional development
• ability to manage vendor relationships and supply chain issues
• commitment to diversity and inclusion policies
• must comply with all legal and safety requirements